Public services (Libraries) - United States.

The learning commons = seven simple steps to transform your library / by: (書目-語言資料,印刷品)

Reference reborn = breathing new life into public services librarianship / by: (書目-語言資料,印刷品)

Crash course in dealing with difficult library customers by: (書目-語言資料,印刷品)

Stellar customer service = training library staff to exceed expectations / by: (書目-語言資料,印刷品)

Responding to rapid change in libraries = a user experience approach / by: (書目-語言資料,印刷品)

Reference services (Libraries)

High school libraries

Information commons

Public services (Libraries)

Libraries and students

Electronic reference services (Libraries)

Conflict management.

School libraries

Libraries

Public libraries

Library employees

Organizational change

Librarians

Library users

Internet in library reference services.