Public services (Libraries) - United States.

The learning commons = seven simple steps to transform your library / by: (書目-語言資料,印刷品)

Reference reborn = breathing new life into public services librarianship / by: (書目-語言資料,印刷品)

Crash course in dealing with difficult library customers by: (書目-語言資料,印刷品)

Stellar customer service = training library staff to exceed expectations / by: (書目-語言資料,印刷品)

Responding to rapid change in libraries = a user experience approach / by: (書目-語言資料,印刷品)

Reference services (Libraries)

High school libraries

Information commons

School libraries

Organizational change

Librarians

Libraries and students

Public services (Libraries)

Electronic reference services (Libraries)

Libraries

Public libraries

Library employees

Library users

Internet in library reference services.

Conflict management.