Quality function deployment.

Integration of preference analysis methods into quality function deployment = a focus on elderly people / by: (Language materials, printed)

整合SERVQUAL和Kano模式與品質機能展開應用於全聯福利中心服務品質之研究 = = An Application of Integrating SERVQUAL and Kano’s model into Quality Function Deployment for Pxmart Company’s Service Quality / by: (Language materials, printed)

服務品質.

Economics/Management Science.

品質機能展開.

Consumers' preferences.

Business Strategy/Leadership.

Importance-performance analysis.

Kano two-dimension quality model.

Service quality.

Older consumers.

Kano二維品質模式.

Quality function deployment.

IPA分析.