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Omni-personal Luxury = How to Transform your Luxury Business for the Digital Age /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Omni-personal Luxury/ by Rebecca Schmitt, Arnaud Rossi, Albert Bensoussan.
其他題名:
How to Transform your Luxury Business for the Digital Age /
作者:
Schmitt, Rebecca.
其他作者:
Bensoussan, Albert.
面頁冊數:
XXII, 178 p. 34 illus., 28 illus. in color.online resource. :
Contained By:
Springer Nature eBook
標題:
Consumer Behavior . -
電子資源:
https://doi.org/10.1007/978-3-030-85769-1
ISBN:
9783030857691
Omni-personal Luxury = How to Transform your Luxury Business for the Digital Age /
Schmitt, Rebecca.
Omni-personal Luxury
How to Transform your Luxury Business for the Digital Age /[electronic resource] :by Rebecca Schmitt, Arnaud Rossi, Albert Bensoussan. - 1st ed. 2022. - XXII, 178 p. 34 illus., 28 illus. in color.online resource.
1: Introduction: the future of luxury -- 2: The industry is special -- 3: Cautious Steps towards Digital -- 4: Customer Centricity is Key -- 5: Digital Transformation of the Omni-personal Customer Journey -- 6: How To Go Omni-personal -- 7: Conclusion: Embark on Your Journey to the Omni-personal Now.
Rapid shifts in technology and societal changes accelerated by the Pandemic have fundamentally changed the way that customers experience luxury. While digital transformation has unlocked new opportunities to connect one-to-one with customers, the challenge for luxury brands is to engage with customers while protecting their brand equity and leveraging digital tools to build personal relationships with customers. Taking you beyond omni-channel marketing, this book takes a deep dive into the concept of omni-personal, which enables you to connect your brand to relevant and individual experiences. Highly practical in scope, it takes you on a journey to building individual and relevant experiences and relationships at scale. The authors answer the essential questions of who, why, how, what and when omni-personal matters most in luxury, offering best-practice examples, case studies and interviews with industry leaders. Ultimately, this book shows you how to embed the omni-personal strategy into your business and offers a framework to help you assess your organization’s ability to deliver omni-personal marketing along the different channels and touchpoints within the customer journey. This book is for anyone who is interested in the future of luxury, including industry experts and brand managers who want a better understanding of the required steps towards an omni-personal customer relationship.
ISBN: 9783030857691
Standard No.: 10.1007/978-3-030-85769-1doiSubjects--Topical Terms:
1366118
Consumer Behavior .
LC Class. No.: HD9999.L85-.L854
Dewey Class. No.: 381.45
Omni-personal Luxury = How to Transform your Luxury Business for the Digital Age /
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1: Introduction: the future of luxury -- 2: The industry is special -- 3: Cautious Steps towards Digital -- 4: Customer Centricity is Key -- 5: Digital Transformation of the Omni-personal Customer Journey -- 6: How To Go Omni-personal -- 7: Conclusion: Embark on Your Journey to the Omni-personal Now.
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Rapid shifts in technology and societal changes accelerated by the Pandemic have fundamentally changed the way that customers experience luxury. While digital transformation has unlocked new opportunities to connect one-to-one with customers, the challenge for luxury brands is to engage with customers while protecting their brand equity and leveraging digital tools to build personal relationships with customers. Taking you beyond omni-channel marketing, this book takes a deep dive into the concept of omni-personal, which enables you to connect your brand to relevant and individual experiences. Highly practical in scope, it takes you on a journey to building individual and relevant experiences and relationships at scale. The authors answer the essential questions of who, why, how, what and when omni-personal matters most in luxury, offering best-practice examples, case studies and interviews with industry leaders. Ultimately, this book shows you how to embed the omni-personal strategy into your business and offers a framework to help you assess your organization’s ability to deliver omni-personal marketing along the different channels and touchpoints within the customer journey. This book is for anyone who is interested in the future of luxury, including industry experts and brand managers who want a better understanding of the required steps towards an omni-personal customer relationship.
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