紀錄類型: |
書目-語言資料,印刷品
: Monograph/item
|
正題名/作者: |
The Brandpromise/ Duane E. Knapp. |
其他題名: |
how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / |
其他題名: |
Brand promise. |
作者: |
Knapp, Duane E. |
出版者: |
New York :McGraw-Hill, : c2008., |
面頁冊數: |
xix, 264 p. :ill. : |
標題: |
Customer services. - |
電子資源: |
Click for full text (McGrawHill) |
ISBN: |
9780071494410 |