Record Type: |
Language materials, printed
: Monograph/item
|
Title/Author: |
Perfect phrases for dealing with difficult people/ Susan F. Benjamin. |
Reminder of title: |
hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / |
Author: |
Benjamin, Susan, |
Published: |
New York :McGraw-Hill, : c2008., |
Description: |
xi, 226 p. |
Subject: |
Interpersonal relations. - |
Online resource: |
Click for full text (McGrawHill) |
ISBN: |
0071493042 (alk. paper) |