| 紀錄類型: |
書目-語言資料,印刷品
: Monograph/item
|
| 正題名/作者: |
CRM fundamentals/ by Scott Kostojohn, Mathew Johnson, Brian Paulen. |
| 其他題名: |
Customer relations management fundamentals |
| 作者: |
Kostojohn, Scott. |
| 其他作者: |
Johnson, Mathew. |
| 出版者: |
Berkeley, CA :Apress, : 2011., |
| 面頁冊數: |
xiii, 232 p. :ill., digital ; : 24 cm.; |
| Contained By: |
Springer eBooks |
| 標題: |
Customer relations - Management. - |
| 電子資源: |
http://dx.doi.org/10.1007/978-1-4302-3591-0 |
| ISBN: |
9781430235910 (electronic bk.) |