Customer relations - Management.
Overview
| Works: | 61 works in 33 publications in 33 languages | |
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Titles
Critical factors for adoption of customer relationship management = a study of Palestine SMEs /
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CRM at the speed of light = social CRM strategies, tools, and techniques for engaging your customers /
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Built to serve = how to drive the bottom line with people-first practices /
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Customer centricity in new product development = radical customer orientation as the key to high-potential innovations /
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Customer experience design book : = simplest way to understand the fundamentals of customer experience in the digital age : helps in getting international CCXP certification includes 100 practice questions /
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Customer experience management : = a revolutionary approach to connecting with your customers /
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Essential tools for operations management : = tools, models and approaches for managers and consultants /
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CRM at the speed of light = essential customer strategies for the 21st century /
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Trust as the key to loyalty in business-to-consumer exchanges = trust building measures in the banking industry /
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Understanding proactive customer orientation = construct development and managerial implications /
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Customer in the boardroom? : = crafting customer-based business strategy /
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Fuzzy methods for customer relationship management and marketing = applications and classifications /
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Customer relationship management and the social and semantic web = enabling cliens conexus /
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The relationship revolution : = closing the customer promise gap /
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Customer relationship management in the financial industry = organizational processes and technology innovation /
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Managing challenging clients = building effective relationships with difficult customers /
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E-business in the 21st century = realities, challenges, and outlook /
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Profitable customer engagement : = concept, metrics, and strategies /
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The power of customer misbehavior : = drive growth and innovation by learning from your customers /
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CRM systems in industrial companies : = intra- and inter-organizational effects /
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Business relationship management and marketing = mastering business markets /
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Practical Salesforce.com development without code = customizing Salesforce on the Force.com platform /
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The community manager's playbook = how to build brand awareness and customer engagement /
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Strategic customer relationship management in the age of social media
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Customer value generation in banking = the Zurich model of customer-centricity /
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The intuitive customer = 7 imperatives for moving your customer experience to the next level /
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The innovative sale = unleash your creativity for better customer solutions and extraordinary results /
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Managing customer experience and relationships : = a strategic framework /
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Chief customer officer 2.0 = how to build your customer-driven growth engine /
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Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
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Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 = KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia /
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Data driven = an introduction to management consulting in the 21st century /
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The business value of developer relations = how and why technical communities are key to your success /
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Dynamics 365 CE essentials = administering and configuring solutions /
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