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Customer experience = future trends ...

Dibeehi, Qaalfa.

Customer experience = future trends and insights /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer experience/ Colin Shaw, Qaalfa Dibeehi, Steven Walden.
Reminder of title:	future trends and insights /
Author:	Shaw, Colin,
other author:	Dibeehi, Qaalfa.
Published:	Houndmills, Basingstoke, Hampshire ;Palgrave Macmillan, : 2010.,
Description:	1 online resource (xvii, 199 p.) :ill. :
Subject:	Customer relations - Management. -
Online resource:	http://www.palgraveconnect.com/doifinder/10.1057/9780230291775
ISBN:	9780230291775 (electronic bk.)

Customer experience = future trends and insights /
Shaw, Colin,1958-

Customer experiencefuture trends and insights /[electronic resource] :Colin Shaw, Qaalfa Dibeehi, Steven Walden. - Houndmills, Basingstoke, Hampshire ;Palgrave Macmillan,2010. - 1 online resource (xvii, 199 p.) :ill.

Includes bibliographical references (p. 187) and index.

Experience psychology : the new field and the end of the marketing 4Ps -- Experience psychology research -- Community marketing -- Social media : the birth of new channels to market -- The human social experience -- What drives or destroys a social experience -- The brain's experience-opening the black box -- A neuroexperience safari-approaching the tipping point -- The black box in action -- And so in summary--

ISBN: 9780230291775 (electronic bk.)

Standard No.: 9786613028129

Source: 302812MILSubjects--Topical Terms:

562873
Customer relations
--Management.Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HF5415.5 / .S532 2010eb

Dewey Class. No.: 658.8/12

Customer experience = future trends and insights /
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019 $a 709664696
020 $a 9780230291775 (electronic bk.)
020 $a 0230291775 (electronic bk.)
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072 7 $a BUS $x 018000 $2 bisacsh
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100 1 $a Shaw, Colin, $d 1958- $3 936613
245 1 0 $a Customer experience $h [electronic resource] : $b future trends and insights / $c Colin Shaw, Qaalfa Dibeehi, Steven Walden.
260 $a Houndmills, Basingstoke, Hampshire ; $a New York : $b Palgrave Macmillan, $c 2010.
300 $a 1 online resource (xvii, 199 p.) : $b ill.
504 $a Includes bibliographical references (p. 187) and index.
505 0 $a Experience psychology : the new field and the end of the marketing 4Ps -- Experience psychology research -- Community marketing -- Social media : the birth of new channels to market -- The human social experience -- What drives or destroys a social experience -- The brain's experience-opening the black box -- A neuroexperience safari-approaching the tipping point -- The black box in action -- And so in summary--
588 $a Description based on print version record.
650 0 $a Customer relations $x Management. $3 562873
650 7 $a BUSINESS & ECONOMICS $x Customer Relations. $2 bisacsh $3 936616
655 4 $a Electronic books. $2 local $3 554714
700 1 $a Dibeehi, Qaalfa. $3 936614
700 1 $a Walden, Steven. $3 936615
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230291775
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938 $a ebrary $b EBRY $n ebr10454634
938 $a EBSCOhost $b EBSC $n 359588
994 $a C0 $b TEF

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