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I hear you : = repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	I hear you :/ Donny Ebenstein.
Reminder of title:	repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps /
Author:	Ebenstein, Donny.
Description:	1 online resource.
Subject:	BUSINESS & ECONOMICS / Organizational Behavior -
Online resource:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=587099
ISBN:	9780814432204 (electronic bk.)

I hear you : = repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps /
Ebenstein, Donny.

I hear you :repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps /Donny Ebenstein. - 1 online resource.

Includes bibliographical references and index.

Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to:

ISBN: 9780814432204 (electronic bk.)Subjects--Topical Terms:

834421
BUSINESS & ECONOMICS / Organizational Behavior
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HD30.3 / .E24 2013eb

Dewey Class. No.: 658.4/5

I hear you : = repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps /
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245 1 0 $a I hear you : $b repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps / $c Donny Ebenstein.
264 1 $a New York : $b American Management Association, $c [2013]
300 $a 1 online resource.
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504 $a Includes bibliographical references and index.
520 $a Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to:
588 $a Description based on print version record.
650 7 $a BUSINESS & ECONOMICS / Organizational Behavior $2 bisacsh $3 834421
650 7 $a BUSINESS & ECONOMICS / Management Science $2 bisacsh $3 860214
650 7 $a BUSINESS & ECONOMICS / Management $2 bisacsh $3 860388
650 7 $a BUSINESS & ECONOMICS / Industrial Management $2 bisacsh $3 860693
650 0 $a Interpersonal conflict. $3 568456
650 0 $a Interpersonal communication. $3 556081
650 0 $a Communication in organizations. $3 558139
650 0 $a Communication in management. $3 569323
655 4 $a Electronic books. $2 local $3 554714
856 4 0 $3 EBSCOhost $u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=587099
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