國立虎尾科技大學 |

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers./
Author:	Ruiz, Erick.
Description:	1 online resource (149 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 79-03(E), Section: A.
Contained By:	Dissertation Abstracts International79-03A(E).
Subject:	Adult education. -
Online resource:	click for full text (PQDT)
ISBN:	9780355499575

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.
Ruiz, Erick.

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers. - 1 online resource (149 pages)

Source: Dissertation Abstracts International, Volume: 79-03(E), Section: A.

Thesis (Ph.D.)

Includes bibliographical references

Advances in computer-mediated-communications removed geographic and temporal boundaries between workers, which enabled organizations to use virtual workers. Prior research has shown that virtual workers prefer text-based communication (e.g., email and instant messaging). However, text-based communications may reduce social presence and the exchange of information that can be used to establish or maintain trust between virtual workers. The literature provides information about the role trust plays in the virtual work environment and how communication is needed to establish trust. However, the literature does not provide information about common barriers or supports virtual workers experience using computer-mediated-communication to establish trust with their virtual co-workers. This study was designed to explore the common barriers and supports using a basic qualitative research design. Guided interview questions were used. The sample included participants with a minimum of two years of virtual work experience in the United States. Eleven participants ( n = 11) were interviewed. Interviews were transcribed and analyzed in two cycles. The first coding cycle included attribute coding, structural coding, and descriptive coding were completed. Pattern coding was completed during the second cycle. Seven patterns were found: (a) Instant messaging access was inconsistent; (b) text-based communication didn't convey tone; (c) instant messaging replaced visibility; (d) response times created misperceptions; (e) text-based messaging was used for work and nonwork communication; (f) organizations supported text-based communication, trust reduced misperceptions during text-based communications. Findings imply that organizations need to consider structure for instant messaging systems used and that organizations need to consider the role trust plays in supporting the use of computer-mediated-communication between virtual workers.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9780355499575Subjects--Topical Terms:

555548
Adult education.
Index Terms--Genre/Form:

554714
Electronic books.

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.
LDR:03268ntm a2200349Ki 4500 001 909069
005 20180419104825.5
006 m o u
007 cr mn||||a|a||
008 190606s2017 xx obm 000 0 eng d
020 $a 9780355499575
035 $a (MiAaPQ)AAI10682552
035 $a (MiAaPQ)capella:19942
035 $a AAI10682552
040 $a MiAaPQ $b eng $c MiAaPQ
099 $a TUL $f hyy $c available through World Wide Web
100 1 $a Ruiz, Erick. $3 1179597
245 1 0 $a Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.
264 0 $c 2017
300 $a 1 online resource (149 pages)
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Source: Dissertation Abstracts International, Volume: 79-03(E), Section: A.
500 $a Adviser: Karen Minchella.
502 $a Thesis (Ph.D.) $c Capella University $d 2017.
504 $a Includes bibliographical references
520 $a Advances in computer-mediated-communications removed geographic and temporal boundaries between workers, which enabled organizations to use virtual workers. Prior research has shown that virtual workers prefer text-based communication (e.g., email and instant messaging). However, text-based communications may reduce social presence and the exchange of information that can be used to establish or maintain trust between virtual workers. The literature provides information about the role trust plays in the virtual work environment and how communication is needed to establish trust. However, the literature does not provide information about common barriers or supports virtual workers experience using computer-mediated-communication to establish trust with their virtual co-workers. This study was designed to explore the common barriers and supports using a basic qualitative research design. Guided interview questions were used. The sample included participants with a minimum of two years of virtual work experience in the United States. Eleven participants ( n = 11) were interviewed. Interviews were transcribed and analyzed in two cycles. The first coding cycle included attribute coding, structural coding, and descriptive coding were completed. Pattern coding was completed during the second cycle. Seven patterns were found: (a) Instant messaging access was inconsistent; (b) text-based communication didn't convey tone; (c) instant messaging replaced visibility; (d) response times created misperceptions; (e) text-based messaging was used for work and nonwork communication; (f) organizations supported text-based communication, trust reduced misperceptions during text-based communications. Findings imply that organizations need to consider structure for instant messaging systems used and that organizations need to consider the role trust plays in supporting the use of computer-mediated-communication between virtual workers.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Adult education. $3 555548
650 4 $a Communication. $3 556422
655 7 $a Electronic books. $2 local $3 554714
690 $a 0516
690 $a 0459
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Capella University. $b School of Education. $3 1179598
773 0 $t Dissertation Abstracts International $g 79-03A(E).
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10682552 $z click for full text (PQDT)