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The Effects of Conversational Strategies on the Perception of Speech Acts in Crisis Negotiations.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	The Effects of Conversational Strategies on the Perception of Speech Acts in Crisis Negotiations./
Author:	Alsultan, Kayed.
Description:	1 online resource (67 pages)
Notes:	Source: Masters Abstracts International, Volume: 57-02.
Contained By:	Masters Abstracts International57-02(E).
Subject:	Linguistics. -
Online resource:	click for full text (PQDT)
ISBN:	9780355544510

The Effects of Conversational Strategies on the Perception of Speech Acts in Crisis Negotiations.
Alsultan, Kayed.

The Effects of Conversational Strategies on the Perception of Speech Acts in Crisis Negotiations. - 1 online resource (67 pages)

Source: Masters Abstracts International, Volume: 57-02.

Thesis (M.A.)

Includes bibliographical references

The Waco siege, Oceanside suicide, and Orlando nightclub shooting are all crisis situations where negotiations failed to reach an optimal outcome. This study investigates the possible reasons for failed crisis negotiations in order to overcome them in future situations, more specifically, by examining the subject's perception of the speech acts used by the negotiator in a sequential manner. This study utilizes Ballmer & Brennestuhl's (1981) speech act taxonomy in order to propose the hypothesis that: the emotional and valuative speech acts used by the negotiator leads to a successful speech event in crisis situations, and the enaction and argumentative speech acts used by the negotiator leads to an unsuccessful speech event in crisis situations. The analysis was done by using conversational analytic approaches in order to map out the successfulness/unsuccessfulness of the speech activity by examining their preference/dispreference as the second pair part of an adjacency pair. Also, this study examines the effect of other conversational analytic features (Repair, Repetition) on the perception of speech acts in crisis negotiations. The findings show that the use of positive emotional and valuative speech acts by the negotiator resulted in preferred responses from the subject which led to a successful speech event, and that the use of enaction and argumentative speech acts by the negotiator resulted in dispreferred responses from the subject which led to an unsuccessful speech event. The findings also show that conversational features (Repair, Repetition) did influence the perception of speech acts by the subject, whether positively in generating preferred responses (repair) or negatively in generating dispreferred responses (repetition). This study hopes the findings will be integrated into crisis negotiation manuals in order to help the negotiator successfully utilize speech acts to their advantage and bring the crisis situation to an optimal outcome.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9780355544510Subjects--Topical Terms:

557829
Linguistics.
Index Terms--Genre/Form:

554714
Electronic books.

The Effects of Conversational Strategies on the Perception of Speech Acts in Crisis Negotiations.
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504 $a Includes bibliographical references
520 $a The Waco siege, Oceanside suicide, and Orlando nightclub shooting are all crisis situations where negotiations failed to reach an optimal outcome. This study investigates the possible reasons for failed crisis negotiations in order to overcome them in future situations, more specifically, by examining the subject's perception of the speech acts used by the negotiator in a sequential manner. This study utilizes Ballmer & Brennestuhl's (1981) speech act taxonomy in order to propose the hypothesis that: the emotional and valuative speech acts used by the negotiator leads to a successful speech event in crisis situations, and the enaction and argumentative speech acts used by the negotiator leads to an unsuccessful speech event in crisis situations. The analysis was done by using conversational analytic approaches in order to map out the successfulness/unsuccessfulness of the speech activity by examining their preference/dispreference as the second pair part of an adjacency pair. Also, this study examines the effect of other conversational analytic features (Repair, Repetition) on the perception of speech acts in crisis negotiations. The findings show that the use of positive emotional and valuative speech acts by the negotiator resulted in preferred responses from the subject which led to a successful speech event, and that the use of enaction and argumentative speech acts by the negotiator resulted in dispreferred responses from the subject which led to an unsuccessful speech event. The findings also show that conversational features (Repair, Repetition) did influence the perception of speech acts by the subject, whether positively in generating preferred responses (repair) or negatively in generating dispreferred responses (repetition). This study hopes the findings will be integrated into crisis negotiation manuals in order to help the negotiator successfully utilize speech acts to their advantage and bring the crisis situation to an optimal outcome.
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538 $a Mode of access: World Wide Web
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