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From crisis to crisis : = A big data, antenarrative analysis of how social media users make meaning during and after crisis events.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	From crisis to crisis :/
Reminder of title:	A big data, antenarrative analysis of how social media users make meaning during and after crisis events.
Author:	Bair, Adam R.
Description:	1 online resource (440 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 78-05(E), Section: A.
Contained By:	Dissertation Abstracts International78-05A(E).
Subject:	Rhetoric. -
Online resource:	click for full text (PQDT)
ISBN:	9781369237573

From crisis to crisis : = A big data, antenarrative analysis of how social media users make meaning during and after crisis events.
Bair, Adam R.

From crisis to crisis :A big data, antenarrative analysis of how social media users make meaning during and after crisis events. - 1 online resource (440 pages)

Source: Dissertation Abstracts International, Volume: 78-05(E), Section: A.

Thesis (Ph.D.)

Includes bibliographical references

This dissertation examines how individuals use social media to respond to crisis situations, both during and after the event. Using both rhetorical criticism and David Boje's theories and concepts regarding the development of antenarrative---a process of making sense of past, present, and future events---I explored how social media users make sense of and respond to a crisis. Specifically, my research was guided by three major questions:

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9781369237573Subjects--Topical Terms:

567738
Rhetoric.
Index Terms--Genre/Form:

554714
Electronic books.

From crisis to crisis : = A big data, antenarrative analysis of how social media users make meaning during and after crisis events.
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100 1 $a Bair, Adam R. $3 1183373
245 1 0 $a From crisis to crisis : $b A big data, antenarrative analysis of how social media users make meaning during and after crisis events.
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300 $a 1 online resource (440 pages)
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500 $a Source: Dissertation Abstracts International, Volume: 78-05(E), Section: A.
500 $a Adviser: Keith Grant-Davie.
502 $a Thesis (Ph.D.) $c Utah State University $d 2016.
504 $a Includes bibliographical references
520 $a This dissertation examines how individuals use social media to respond to crisis situations, both during and after the event. Using both rhetorical criticism and David Boje's theories and concepts regarding the development of antenarrative---a process of making sense of past, present, and future events---I explored how social media users make sense of and respond to a crisis. Specifically, my research was guided by three major questions:
520 $a • Are traditional, pre-social media image-repair strategies effective in social media environments? • How do participants use social media in crisis events, and how does this usage shape the rhetorical framing of a crisis? • How might organizations effectively adapt traditional crisis communication plans to be used in social media during future crisis events?
520 $a These questions were applied to four case studies to provide a range of insights about not only how individuals respond to a crisis, but also what strategies organizations use to present information about it. These cases were carefully selected to include a variety of crisis types and responses and include the following: • A business (H&R Block) communicating to clients about a software error • A governmental organization (the NTSB) presenting information about the cause of an airplane crash and about missteps in its response • A governmental group (the CDC) responding to a global health crisis with various audiences and types of responses • An activist movement (Black Lives Matter) attempting to unify social media users to lobby for change and highlight the scope of the issues to the nation.
520 $a Analyses of these cases not only show how individuals and groups used social media to make sense of crisis events, but also how the rhetorical strategies used to respond to a crisis situation. Understanding how individuals and groups make sense of crises will provide additional understanding to information designers, public relations professionals, organizations and businesses, and individuals using social media to effect change.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Rhetoric. $3 567738
655 7 $a Electronic books. $2 local $3 554714
690 $a 0681
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Utah State University. $b English. $3 1183374
773 0 $t Dissertation Abstracts International $g 78-05A(E).
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10169569 $z click for full text (PQDT)