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Exploring the Causes of Conflict in Franchised Restaurant Industry : = Evidences from the Court Records.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	Exploring the Causes of Conflict in Franchised Restaurant Industry :/
Reminder of title:	Evidences from the Court Records.
Author:	Mohd Sharif, Siti Nurhayati Khairatun.
Description:	1 online resource (174 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.
Subject:	Business administration. -
Online resource:	click for full text (PQDT)
ISBN:	9780438074675

Exploring the Causes of Conflict in Franchised Restaurant Industry : = Evidences from the Court Records.
Mohd Sharif, Siti Nurhayati Khairatun.

Exploring the Causes of Conflict in Franchised Restaurant Industry :Evidences from the Court Records. - 1 online resource (174 pages)

Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.

Thesis (Ph.D.)--Iowa State University, 2018.

Includes bibliographical references

Relationships between franchisees and franchisors are susceptible to conflicts. Conflict is inevitable throughout its operation and expansion in restaurant franchising industry. This exploratory study employed a content analysis using a data triangulation of New York court records spanning from 1957 to 2016 and IFA corporate databases. This process produced 23 cases relating to restaurant franchising. A methodological tringulation of a manual coding and CAQDAS generated findings to identify restaurant business models involved in the lawsuits, categorize types of conflicts between franchisees and franchisors, determine the most prevalent cause of action that led to the lawsuits, and interpret the court's opinion, among others. Three coding matrices consisting of themes for types of conflict, themes for causes of action, and themes for court's opinions, were developed to guide the analysis framework. The findings revealed that the courts dismissed three lawsuits on the jurisdictional grounds at the preliminary litigation stage. Out of the 20 cases, the courts found that 13 cases filed by the franchisees had no meritorius causes of action. This leads to a belief that the franchisees did not obtain sufficient advice from their attorneys or they did not arbitrate their conflicts before filing the lawsuits. This dissertation proposes future avenues of research to address the limitations encountered in this study. The primary theoretical implication of this study is that parties in franchising may recognize the red flags in conflict before advancing to the litigation stage. This would help the parties of interest to mitigate the tension of their relationship. Among the practical implications of this study include the recommendation for a better franchising regulation which safeguards the interests of all stakeholders. Policymakers should consider mandating arbitration clauses in the franchising agreements in order to balance the relationship between franchisees and franchisors.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9780438074675Subjects--Topical Terms:

1148568
Business administration.
Index Terms--Genre/Form:

554714
Electronic books.

Exploring the Causes of Conflict in Franchised Restaurant Industry : = Evidences from the Court Records.
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500 $a Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.
500 $a Adviser: Tianshu Zheng.
502 $a Thesis (Ph.D.)--Iowa State University, 2018.
504 $a Includes bibliographical references
520 $a Relationships between franchisees and franchisors are susceptible to conflicts. Conflict is inevitable throughout its operation and expansion in restaurant franchising industry. This exploratory study employed a content analysis using a data triangulation of New York court records spanning from 1957 to 2016 and IFA corporate databases. This process produced 23 cases relating to restaurant franchising. A methodological tringulation of a manual coding and CAQDAS generated findings to identify restaurant business models involved in the lawsuits, categorize types of conflicts between franchisees and franchisors, determine the most prevalent cause of action that led to the lawsuits, and interpret the court's opinion, among others. Three coding matrices consisting of themes for types of conflict, themes for causes of action, and themes for court's opinions, were developed to guide the analysis framework. The findings revealed that the courts dismissed three lawsuits on the jurisdictional grounds at the preliminary litigation stage. Out of the 20 cases, the courts found that 13 cases filed by the franchisees had no meritorius causes of action. This leads to a belief that the franchisees did not obtain sufficient advice from their attorneys or they did not arbitrate their conflicts before filing the lawsuits. This dissertation proposes future avenues of research to address the limitations encountered in this study. The primary theoretical implication of this study is that parties in franchising may recognize the red flags in conflict before advancing to the litigation stage. This would help the parties of interest to mitigate the tension of their relationship. Among the practical implications of this study include the recommendation for a better franchising regulation which safeguards the interests of all stakeholders. Policymakers should consider mandating arbitration clauses in the franchising agreements in order to balance the relationship between franchisees and franchisors.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Business administration. $3 1148568
655 7 $a Electronic books. $2 local $3 554714
690 $a 0310
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710 2 $a Iowa State University. $b Apparel, Events and Hospitality Management. $3 1185448
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