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Global Call Center Employees in India = Work and Life between Globalization and Tradition /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Global Call Center Employees in India/ by Mayank Kumar Golpelwar.
其他題名:	Work and Life between Globalization and Tradition /
作者:	Golpelwar, Mayank Kumar.
面頁冊數:	XX, 214 p. 6 illus.online resource. :
Contained By:	Springer Nature eBook
標題:	Personnel management. -
電子資源:	https://doi.org/10.1007/978-3-658-11867-9
ISBN:	9783658118679

Global Call Center Employees in India = Work and Life between Globalization and Tradition /
Golpelwar, Mayank Kumar.

Global Call Center Employees in IndiaWork and Life between Globalization and Tradition /[electronic resource] :by Mayank Kumar Golpelwar. - 1st ed. 2016. - XX, 214 p. 6 illus.online resource. - Internationale Wirtschaftspartner,2627-1125. - Internationale Wirtschaftspartner,.

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture. Contents • Business Process Outsourcing in India • Role Stress and Coping • Job Characteristics • Psychological Contracts • Virtual Migration • BPO Units and Indian Society – the Cultural Gap Target Groups • Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior • HR managers involved with outsourcing The Author Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.

ISBN: 9783658118679

Standard No.: 10.1007/978-3-658-11867-9doiSubjects--Topical Terms:

554912
Personnel management.

LC Class. No.: HF5549-5549.5

Dewey Class. No.: 658.3

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