服務品質缺口模式.

運用缺口模式探討學校服務品質認知差異～以某國民小學為例 = = Applying Gap Model to Investigate Perceived Differences in School Service Quality～A Case Study of Elementary School / by: (Language materials, printed)

運用服務品質缺口模式探討宅配服務品質認知差異-以某宅配站所為例 = = Applying Gap Model of Service Quality to Investigate Perceived Differences in Home-delivery Service Quality - A Case of Home-delivery Station / by: (Language materials, printed)

服務品質.

service quality gap model.

Coping strategy.

service quality.

應對策略.

home-delivery.

low fertility.

qualitative research.

PZB.

少子化.

質性研究

宅配業.

質性研究.

服務品質缺口模式.