Call centers.

Finanzielle Nutzenrechnungen im technischen Vertrieb und Marketing = Konzeptionelle Grundlagen und Fallstudien / by: (Language materials, printed)

Dialogmarketing Perspektiven 2015/2016 = Tagungsband 10. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing. by: (Language materials, printed)

Nuanced Account Management = Driving Excellence in B2B Sales / by: (Language materials, printed)

Weiterempfehlungen mit Service-Recovery = Ein Vergleich zwischen Sender und Empfänger / by: (Language materials, printed)

Multidimensional Analysis of Conversational Telephone Speech by: (Language materials, printed)

Cultural Heritage Marketing = A Relationship Marketing Approach to Conservation Services / by: (Language materials, printed)

Emotionale Ansteckung in technologiebasierten Serviceinteraktionen = Die Wirkung von Smileys auf die Emotionen der Kunden / by: (Language materials, printed)

Effective Complaint Management = The Business Case for Customer Satisfaction / by: (Language materials, printed)

Cultural heritage.

Business Strategy/Leadership.

Call Center/Customer Service.

Signal processing.

Customer Relationship Management.

Speech processing systems.

Application software.

Public relations.

Marketing.

Management.

Leadership.

Cultural Heritage.

Call centers.

Image processing.

Signal, Image and Speech Processing.

Corporate Communication/Public Relations.

Human Resource Management.

Information Systems Applications (incl. Internet).

Customer relations—Management.

Motivation research (Marketing).

Consumer Behavior.

Personnel management.