顧客服務

顧客情報管理技巧 DUP_1 by: (Language materials, printed)

服務資本鏈管理 by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

回味行銷 : = 不只要顧客再次上門,還要讓他們想送你旅遊紀念品 / by: (Language materials, printed)

顧客3.0 = 人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service / by: (Language materials, printed)

創造顧客成功之道 = 超越顧客期待之創新與實踐 / by: (Language materials, printed)

服務營銷 by: (Language materials, printed)

客房清潔 by: (Language materials, printed)

酒店服務心理 by: (Language materials, printed)

酒店服務禮儀 by: (Language materials, printed)

零距離的溫暖 = 比家人更貼心的遠傳待客 / by: (Language materials, printed)

服務的秘密 by: (Language materials, printed)

這就是服務設計 / by: (Language materials, printed)

訂閱經濟 : = 如何用最強商業模式, 開啟全新服務商機 / by: (Language materials, printed)

客訴管理 = 讓你氣到內傷的客訴, 這樣做都能迎刃而解 / by: (Language materials, printed)

感動工作學 : = 七星列車如何成為人人搶搭的豪華列車 / by: (Language materials, printed)

絕對續訂! : = 訂閱經濟最關鍵的獲客.養客.留客術 / by: (Language materials, printed)

以敵為師,銀行的轉型與突圍之路 by: (Language materials, printed)

客訴商機 : = 客訴處理之神集結 100業種.5000案例, 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

訂閱時代 : = 5大集客獲利策略, 直搗行銷核心的經營革命 = Business logic and marketing basics in the subcription era / by: (Language materials, printed)

客訴商機 = 客訴處理之神集結100業種、5000案例 : 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

賣產品不如賣服務 by: (Language materials, printed)

客訴管理 : = 讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

奧客退散! : = 絕不說「我們會負責」、不輕易理賠......勇敢拒絕不當要求, 這樣處理客訴, 生意才會做更大 / by: (Language materials, printed)

常客行銷 : = 消費者為何再次購買?銷售如何持續不斷? / by: (Language materials, printed)

奧客心理學 = 對付顧客這種生物,請灌他一碗行銷迷湯 / by: (Language materials, printed)

奧客退散! = 絕不說「我們會負責」.不輕易理賠......勇敢拒絕不當要求,這樣處理客訴,生意才會做更大 / by: (Language materials, printed)

汽車行銷與服務 / by: (Language materials, printed)

智慧客戶服務技術與應用 / by: (Language materials, printed)

訂閱時代 = 5大集客獲利策略, 直搗行銷核心的經營革命 = Business logic and marketing basics in the subcription era / by: (Language materials, printed)

深入Apple直營門市 DUP_1 = 一生中一定要體驗一次的蘋果經驗 / by: (Language materials, printed)

客訴應對的100條法則 : = 讓客人轉怒為笑的必勝技巧 / by: (Language materials, printed)

客訴管理 : = 讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

超乎常理的款待 = 世界第一名餐廳的服務精神 / by: (Language materials, printed)

客訴應對的100條法則 = 讓客人轉怒為笑的必勝技巧 / by: (Language materials, printed)

巴黎侍者 : = 城市黑暗中心的冒險, 一位年輕作家眼中的底層巴黎 / by: (Language materials, printed)

服務創新與管理 : = 企業價值主張與消費者感知價值之互動歷程 = Service innovation and management : the interactionbetween firm value proposition and consumer perceivedvalue / by: (Language materials, printed)

出色服務溝通力 = 善用四色人格溝通力, 一眼掌握顧客性格 / by: (Language materials, printed)