顧客服務

賣產品不如賣服務 by: (Language materials, printed)

客訴商機 = 客訴處理之神集結100業種、5000案例 : 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

訂閱時代 : = 5大集客獲利策略, 直搗行銷核心的經營革命 = Business logic and marketing basics in the subcription era / by: (Language materials, printed)

客訴商機 : = 客訴處理之神集結 100業種.5000案例, 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

以敵為師,銀行的轉型與突圍之路 by: (Language materials, printed)

絕對續訂! : = 訂閱經濟最關鍵的獲客.養客.留客術 / by: (Language materials, printed)

服務力 = 看不見的商品,蘊藏無價的商機 = The power of service quality : cannot see commodity, hidden priceless opportunity / by: (Language materials, printed)

獅與冠的傳奇 : = 麗思.卡爾頓獨一無二的黃金經營哲學 / by: (Language materials, printed)

究極之宿 : = 加賀屋的百年感動 / by: (Language materials, printed)

企業服務創新個案集.第二輯 = = The business service innovation cases II / by: (Language materials, manuscript)

企業服務創新個案集.第三輯 = = The business service innovation cases III / by: (Language materials, manuscript)

服務達人術 = = Remarkable service / by: (Language materials, printed)

揭開感動服務的十二堂課 = 這是一部以心傳心的服務藝術... / by: (Language materials, printed)

服務資本鏈管理 = 企業顧客導向經營成功方程式 / by: (Language materials, printed)

零距離的溫暖 : = 比家人更貼心的遠傳待客學 / by: (Language materials, printed)

服務標準差管理 = 服務品質最小變異管理 / by: (Language materials, printed)

顧客情報管理技巧 DUP_1 by: (Language materials, printed)

服務資本鏈管理 by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

回味行銷 : = 不只要顧客再次上門,還要讓他們想送你旅遊紀念品 / by: (Language materials, printed)

顧客3.0 = 人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service / by: (Language materials, printed)

創造顧客成功之道 = 超越顧客期待之創新與實踐 / by: (Language materials, printed)

服務營銷 by: (Language materials, printed)

客房清潔 by: (Language materials, printed)

酒店服務心理 by: (Language materials, printed)

酒店服務禮儀 by: (Language materials, printed)

零距離的溫暖 = 比家人更貼心的遠傳待客 / by: (Language materials, printed)

服務的秘密 by: (Language materials, printed)

這就是服務設計 / by: (Language materials, printed)

訂閱經濟 : = 如何用最強商業模式, 開啟全新服務商機 / by: (Language materials, printed)

客訴管理 = 讓你氣到內傷的客訴, 這樣做都能迎刃而解 / by: (Language materials, printed)

感動工作學 : = 七星列車如何成為人人搶搭的豪華列車 / by: (Language materials, printed)