顧客關係管理

用心成交 : 提升說服力與人際關係技巧的成功銷售心法 by: (Language materials, printed)

顧客調查的觀念與技術 by: (Language materials, printed)

CRM關鍵32堂課 : Accenture管理顧問大師開講、教你做好客戶關係管理 by: (Language materials, printed)

換上顧客的腦袋 : 洞悉消費者行為模式締造銷售新佳績 by: (Language materials, printed)

贏在客服 = Customer Culture : 打造使命必達的顧客文化 by: (Language materials, printed)

企業獲利之顧客觀點 : 創造雙贏的顧客價値管理 by: (Language materials, printed)

收買忠誠 : 網路行銷時代的顧客關係管理 by: (Language materials, printed)

服務業的行銷與管理 by: (Language materials, printed)

搞定你的客戶 : 銷售達人的39個獨門撇步 by: (Language materials, printed)

就是要更好 : 比差異、不如讓顧客更滿意 by: (Language materials, printed)

客戶關係管理手冊 by: (Language materials, printed)

消費者王朝 : 與顧客共創價値 by: (Language materials, printed)

奧客不擋路 : 遇見顧客時該想的12件事 by: (Language materials, printed)

品牌信仰力 : 讓顧客成為信徒的14條上癮法則 by: (Language materials, printed)

做得越好死得越快 by: (Language materials, printed)

捉住你的客戶 = Scoring Point by: (Language materials, printed)

零時差管理 by: (Language materials, printed)

顧客關係管理 : 資料庫行銷方法之應用 by: (Language materials, printed)

銷售達人的39個獨門撇步 : 再難搞的「奧客」, 你都能談笑用兵, 手到擒來! by: (Language materials, printed)

趕羊就像帶客戶 : 帶著顧客安心吃草的行銷觀念短劇 by: (Language materials, printed)

資料倉儲 : 運用Data Warehousing深化顧客關係管理 by: (Language materials, printed)

服務業管理與行銷 by: (Language materials, printed)

是的, 我就是要吃這一攤 : 培養忠誠顧客的祕訣; 磁性服務 by: (Language materials, printed)

每個企業都要表演 : 贏得顧客與員工滿堂采的最佳策略 by: (Language materials, printed)

深化顧客關係管理 by: (Language materials, printed)

磁性服務 : 創造死忠顧客的7大祕訣 by: (Language materials, printed)

顧客關係管理 : 整合行銷策略與資訊科技 by: (Language materials, printed)

一對一經理人 = The One to One Manager : 21世紀行銷的藍海策略 by: (Language materials, printed)

非品牌 : 無行銷的行銷,非品牌的品牌,消費者接管一切的時代 by: (Language materials, printed)