顧客服務.

WOW!Zappos不思議 : = 傳遞快樂。讓顧客願意回購的神奇法則! / by: (Language materials, printed)

獅與冠的傳奇 = 麗思.卡爾頓獨一無二的黃金經營哲學 / by: (Language materials, printed)

原來我的工作這麼令人感動 : = 永不失落的人生鬥志和熱情 / by: (Language materials, printed)

能被小用才是大才 : = 27個不可不知的服務關鍵 / by: (Language materials, printed)

別再拼命討好顧客 : = 專心替顧客省麻煩, 回購比例就能輕鬆提高94%! / by: (Language materials, printed)

服務設計,跟著做 : = 從洞察顧客到設計服務體驗 / by: (Language materials, printed)

內容行銷塞爆你的購物車 = 數位時代吸金法則 / by: (Electronic resources)

顧客情報管理技巧 by: (Electronic resources)

迪士尼的感動魔法 : = 全心待客之道 / by: (Language materials, printed)

把顧客找回來 : = 留住顧客,讓顧客滿意的服務聖經 = Getting your lost customers back / by: (Language materials, printed)

內容行銷塞爆你的購物車 : = 數位時代吸金法則 =Get content, get customers : turn prospects into buyers with content marketing / by: (Language materials, printed)

合法的搶錢執照 : = 用服務打開顧客錢包的祕密 / by: (Language materials, printed)

創新服務力 : = 想在顧客需要之前, 做到顧客想要之上 = Service innovation : change the world / by: (Language materials, printed)

勇敢立大志, 彎腰做小事 : = 28個實踐熱情服務的心法 / by: (Language materials, printed)

感動服務的19堂實踐課 = = Touching service / by: (Language materials, printed)

如何永遠贏得顧客 : = 值得信賴、注重信譽及形象、反應快且善體人意, 讓顧客永相隨 / by: (Language materials, printed)

打造顧客黏著度 : = 20個善解人意的服務業待客之道 / by: (Language materials, printed)

加賀屋比服務更極致的款待之道 / by: (Language materials, printed)

每個人都是服務專家 : = 前迪士尼副總裁的39條感動心法、60個真實故事 / by: (Language materials, printed)

服務主導邏輯 : = 服務經濟時代的服務發想與應用 / by: (Language materials, printed)

被.討.厭.的.商.機 : = 提供好服務, 創造新價值 / by: (Language materials, printed)

7大步驟打造企業關鍵留客力 : = 從滿足需求到超越期待! / by: (Language materials, printed)

賓士之道 奔馳未來 : = 為頂尖產品打造極致顧客體驗 / by: (Language materials, printed)

顧客關係管理 : = 新時代的決勝關鍵 = Customer relationship management / by: (Language materials, printed)

客訴這樣回 奧客變常客 : = 各行各業都要學的0糾紛神回應 / by: (Language materials, printed)

被討厭的商機 = 提供好服務, 創造新價值 / by: (Language materials, printed)

零距離的溫暖 = 比家人更貼心的遠傳待客 / by: (Language materials, printed)