service quality.

服務品質、顧客滿意度與顧客忠誠度之探討-以臺灣達芙妮為例 = = An Investigation of the Service Quality, Customer Satisfaction and Loyalty for the DAPHNE in Taiwan / by: (Language materials, printed)

台灣旅行業業務員的服務對顧客留存率之影響 = = The Influence of Salesperson on Stayers and Defectors in Value Creation, Service Quality, Customer Relationship Development and Customer Satisfaction in Taiwan Tourism / by: (Language materials, printed)

探討連鎖餐飲之服務品質、顧客滿意度與顧客忠誠度-以虎尾食神滷味為例 = = A Study of the Service Quality , Customer Satisfaction & Loyalty in the Chain Food & Beverage Industry -Using Huwei Iron Chef lo mei as an Example / by: (Language materials, printed)

單身趨勢對於消費者購買行為之影響：以比較臺灣虛擬整合的超市的單身與非單身消費者為例 = = The Single and Non-single Consumer Behaviors of Click-and-mortar Supermarket Chains / by: (Language materials, printed)

雲林縣國民小學學校行政服務品質與內部顧客滿意度之關係研究 = = A Study on the Relationship between Administration Service Quality and Internal Customers Satisfaction in Elementary Schools of Yunlin County / by: (Language materials, printed)

運用缺口模式探討學校服務品質認知差異～以某國民小學為例 = = Applying Gap Model to Investigate Perceived Differences in School Service Quality～A Case Study of Elementary School / by: (Language materials, printed)

改善門診等候時間服務品質之研究 = = Improving the Service Quality of Waiting Time on Outpatient Department / by: (Language materials, printed)

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example / by: (Language materials, printed)

繳款機制與報名意願關聯性之分析--以馬拉松賽事為例 = = The Analysis of the Relationship between Payment Mechanism and Registration Willingness——An Example of Marathon Games / by: (Language materials, printed)

滿意度與忠誠度影響因素之研究-以臺灣中部地區銀行保險客戶為例 = = A Study on the Factors Affecting Satisfaction and Loyalty:An Example of Bancassurance Customers in the Middle of Taiwan / by: (Language materials, printed)

金融業服務品質、企業形象與顧客滿意度之關聯性研究-以C銀行為例 = = The Research on Relationships among Service Quality, Corporate Image, and Customer Satisfaction: A Case Study of Financial Industry for C Bank / by: (Language materials, printed)

越南便利商店服務品質對顧客滿意之影響探討 = = Impact of Service Quality on Customer Satisfaction of Vietnamese Convenience Stores / by: (Language materials, printed)

運用Kano模式與IPA評估蒙古旅館服務品質 = = The service quality evaluation of Mongolian hotels through applying Kano model and IPA / by: (Language materials, printed)

應用IPA分析與二維品質模式於7-ELEVEn服務品質之研究 = = Application of IPA Analysis and Two-Dimensional Quality Model in 7 - ELEVEn Research on Service Quality / by: (Language materials, printed)

應用IPA分析與二維品質模式於台灣高鐵苗栗、彰化及雲林站服務品質之研究 = = A Study of Service Quality using IPA Analysis and Two-Dimensional Quality Model on three Taiwan High Speed Rail stations :Miaoli, Changhua and Yunlin / by: (Language materials, printed)

有機餐廳服務品質、知覺價值對再消費意願的影響-以生機廚房為例 = = Impact of Service Quality, and Perceived Value on Repurchase Intention –A Case Study of Organic Kitchen / by: (Language materials, printed)

運用服務品質缺口模式探討宅配服務品質認知差異-以某宅配站所為例 = = Applying Gap Model of Service Quality to Investigate Perceived Differences in Home-delivery Service Quality - A Case of Home-delivery Station / by: (Language materials, printed)

運用服務品質缺口模式探討家事清潔服務業服務品質認知差異～以某清潔公司為例 = = Applying Gap Model of Service Quality to Investigate Perceived　Differences in Family service cleaning industry　Service Quality～A Case Study of cleanliness company / by: (Language materials, printed)

軍訓教官領導風格、服務品質與學生滿意度之研究 = = Research on Leadership Style, Service Quality and Students'Satisfaction of Military Training Instructors / by: (Language materials, printed)