顧客關係管理.

跟著富業務這樣談生意 = = Well experienced salespersons' tips to deal with customers / by: (Language materials, printed)

銷售應該這樣說 : = 這樣說話, 客戶無法拒絕你 : 業務高手不告訴你的30個溝通技巧 = Sales should say / by: (Language materials, printed)

顧客關係管理 : = 新時代的決勝關鍵 = Customer relationship management / by: (Language materials, printed)

網住顧客忠誠度 : = 揭露Google時代客戶劈腿真相 / by: (Language materials, printed)

招福招財 : = 不景氣正好賺88祕笈 / by: (Language materials, printed)

招福招財 : = 轉個彎, 生意翻一翻88招 / by: (Language materials, printed)

精實服務 : = 將精實原則延伸到消費端, 全面消除浪費, 創造獲利 / by: (Language materials, printed)

揭開感動服務的12堂課 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

別害怕客戶提出問題 : = 學喬.吉拉德化銷售危機為成交訂單 / by: (Language materials, printed)

業務高手換你當 : = 千萬收入的超級秘密 = Master of business / by: (Language materials, printed)

服務可以很不一樣 : = 讓顧客見到你就開心, 服務正是一種修練 / by: (Language materials, printed)

服務業行銷 / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

服務行銷與管理 = = Service marketing and management / by: (Language materials, printed)

Apple、Google、Amazon熱銷的祕密 : = 讓顧客成為品牌傳道者, 不只自己買, 還揪人幫你賣 / by: (Language materials, printed)

企業電子化規劃師客戶關係管理101年度應考指南 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

商業禮儀一本通 by: (Language materials, printed)

「讚」起來,開始拉攏顧客變粉絲 by: (Language materials, printed)

「讚」起來,開始拉攏顧客變粉絲 / by: (Language materials, printed)

別再拼命討好顧客 : = 專心替顧客省麻煩, 回購比例就能輕鬆提高94%! / by: (Language materials, printed)

一看就懂!客戶若不變成鬼,業務如何能成材 by: (Electronic resources)

業務員疑難雜症與對策 by: (Electronic resources)

業務人的5功秘笈 : = 簡報+企劃+效率+說服+人脈=業務實戰能力 / by: (Language materials, printed)

業績學 : = 所有超級業務都知道這些事 = Go-givers sell more / by: (Language materials, printed)

服務行銷與管理 : = 企業創造價值的過程 = Service marketing and management : a value creating process / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

圖解顧客關係管理 / by: (Language materials, printed)

把顧客找回來 : = 留住顧客,讓顧客滿意的服務聖經 = Getting your lost customers back / by: (Language materials, printed)

顧客關係管理 : = 創造顧客價值 = Customer relationship management : to create customer value / by: (Language materials, printed)

顧客關係管理 : = 理論與實務 = Theory and practice of customer relationship management / by: (Language materials, printed)

數位世紀顧客關係管理 / by: (Language materials, printed)

企業電子化規劃師客戶關係管理應考指南.. 102/103年度 / by: (Language materials, printed)

合法的搶錢執照 : = 用服務打開顧客錢包的祕密 / by: (Language materials, printed)

體驗經濟時代 : = 人們正在追尋更多意義, 更多感受 / by: (Language materials, printed)

CRM銷售心法 : = 善用CRM客戶關係管理知識, 活化現有客戶資源, 深度經營客戶關係, 有效提升銷售業績! / by: (Language materials, printed)

圖解顧客滿意經營學 / by: (Language materials, printed)

服務業行銷與管理 : = 品質提升與價值創造 = Services marketing and management : quality enhancement & value creation / by: (Language materials, printed)

創新服務力 : = 想在顧客需要之前, 做到顧客想要之上 = Service innovation : change the world / by: (Language materials, printed)

天堂級的感動服務魔法 : = 一點巧思⋅創造感動 / by: (Language materials, printed)

原來, 使用者才是老大 : = 滑世代行銷的7個獲利祕密=Users, not customers : who really determines the success of your business / by: (Language materials, printed)

款待 : = 旅館17職人的極致服務之道 = Hospitality / by: (Language materials, printed)

顧客關係管理 : = 新時代的決勝關鍵 = Customer relationship management / by: (Language materials, printed)

服務行銷 : = 價值鎖焦 / by: (Language materials, printed)

感動服務的19堂實踐課 = = Touching service / by: (Language materials, printed)

東京迪士尼的4重創意構思法 : = 大商機、快集客、高回流、強吸睛的獲利行銷術 / by: (Language materials, printed)

以電話號碼為基礎之雲端顧客關係管理系統之開發 = = Development of a Cloud Customer Relationship Management System Based on Telephone Number / by: (Language materials, printed)

顧客關係管理 : = 整合觀點與創新思維 / by: (Language materials, printed)

好服務。壞服務 : = 蘇國垚的款待II 45則貼心分享筆記 / by: (Language materials, printed)

我是賣場銷售王 : = 零售業績倍速成長術 / by: (Language materials, printed)

連黑道大哥都臣服的飯店女經理社交客服術。 : = 日本客訴No.1地區の傳奇管理人與奧客過招, 從敵人變朋友祕訣全公開 / by: (Language materials, printed)

如何永遠贏得顧客 : = 值得信賴、注重信譽及形象、反應快且善體人意, 讓顧客永相隨 / by: (Language materials, printed)

價值主張年代 : = 設計思考x顧客不可或缺的需求=成功商業模式的獲利核心 / by: (Language materials, printed)

顧客關係管理應用與認證 : = 顧客關係管理助理管理師認證指定教材 / by: (Language materials, printed)

行家這樣做好服務 / by: (Language materials, printed)

打造顧客黏著度 : = 20個善解人意的服務業待客之道 / by: (Language materials, printed)

絕對成交勝經 : = 讓三個月新人擁有三年銷售功力 / by: (Language materials, printed)

顧客關係管理 : = 整合雲端應用服務 = Customer relationship management : integrated cloud application services / by: (Language materials, printed)

每個人都是服務專家 : = 前迪士尼副總裁的39條感動心法、60個真實故事 / by: (Language materials, printed)

服務主導邏輯 : = 服務經濟時代的服務發想與應用 / by: (Language materials, printed)

透視數據下的商機 : = 運用Google Analytics發掘商業洞見 / by: (Language materials, printed)

內容電力公司 : = 用好內容玩出大事業 / by: (Language materials, printed)

再難纏的客人都不怕! : = 蘇國垚教你90招對策, 破解奧客的疑難雜症 / by: (Language materials, printed)

服務業行銷與管理 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

服務品質與顧客關係管理 : = 理論與實務 = Service quality and customer relationship management : theory and practice / by: (Language materials, printed)

被.討.厭.的.商.機 : = 提供好服務, 創造新價值 / by: (Language materials, printed)

7大步驟打造企業關鍵留客力 : = 從滿足需求到超越期待! / by: (Language materials, printed)

議價高手的祕密 = 8大銷售策略、10種價格談判術、教你輕鬆拿到好訂單 / by: (Language materials, printed)

顧客關係管理 : = 新時代的決勝關鍵 = Customer relationship management / by: (Language materials, printed)

顧客關係管理應用與認證 : = 顧客關係管理助理管理師認證指定教材 / by: (Language materials, printed)

客訴這樣回 奧客變常客 : = 各行各業都要學的0糾紛神回應 / by: (Language materials, printed)

挑戰顧客就能成交 : = 讓顧客不只說Yes, 還充滿感激的B2B銷售術 / by: (Language materials, printed)

價值主張年代 : = 設計思考x顧客不可或缺的需求=成功商業模式的獲利核心 / by: (Language materials, printed)

解密社群粉絲經濟.. 實戰版 by: (Language materials, printed)

被討厭的商機 = 提供好服務, 創造新價值 / by: (Language materials, printed)

客人教會我的100個心法 = 服務,這樣做就對了 / by: (Language materials, printed)

顧客關係管理 = 結合叡揚資訊Vital CRM國際專業認證 = Customer relationship management / by: (Language materials, printed)

普哈拉的創新法則 by: (Language materials, printed)

班加羅爾之虎 = 印度科技新銳威普羅如何改寫全球競爭法則 / by: (Language materials, printed)

商業書信系列客服信函 by: (Language materials, printed)

價值連城 = 師法全球頂尖企業、打贏市場領導權之戰 / by: (Language materials, printed)

企業獲利之顧客觀點 = 創造雙贏的顧客價值管理 / by: (Language materials, printed)

預見未來 = 善用預測力,創造企業的競爭優勢 / by: (Language materials, printed)

用愛經營顧客 by: (Language materials, printed)

消失吧!奧客 = 打通客服關節60招 / by: (Language materials, printed)

魅力滿分 = 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧 / by: (Language materials, printed)

好口碑,大訂單 = 建立口耳相傳的銷售網絡,拓展潛在客源的四大獲利策略 / by: (Language materials, printed)

換上顧客的腦袋 = 洞悉消費者行為模式,締造銷售新佳績 / by: (Language materials, printed)

用心成交 = 提升說服力與人際關係技巧的成功銷售心法 / by: (Language materials, printed)

雪球心法 = 引爆銷售的複利效應,波士頓顧問公司.安泰保險等財星500大企業都在用 / by: (Language materials, printed)

私人銀行與高資產顧問的第一本書.. 高資產顧問篇 by: (Language materials, printed)

服務業行銷與管理 = 品質提升與價值創造 = Services marketing and management : quality enhancement & value creation / by: (Language materials, printed)

建構新創企業顧客終生價值和顧客權益模式 -以印度尼西亞咖啡店為例 = = Customer Lifetime Value and Customer Equity of an Indonesian Coffee Shop / by: (Language materials, printed)

顧客關係管理 = Customer relationship management / by: (Language materials, printed)

運用顧客關係管理於腫瘤個案管理指標監測之研究:以中部某區域教學醫院肺癌個案為例 = = Using Customer Relationship Management to Monitor The Indicators of Cancer Case Management-Taking a Case of Lung Cancer in a Regional Teaching Hospital as an Example / by: (Language materials, printed)

關係飛輪 = 把消費者變成自己人!建構用戶關係紐帶, 讓自流量帶著品牌一起飛 / by: (Language materials, printed)