顧客關係管理

服務資本鏈管理 by: (Language materials, printed)

一分鐘讀懂顧客心理學 by: (Language materials, printed)

議價高手的祕密 = 8大銷售策略、10種價格談判術,教你輕鬆拿到好訂單 / by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

一分鐘讀懂顧客心理學 by: (Language materials, printed)

服務業行銷與管理 : = 品質提升與價值創造 = Services marketing and management : quality enhancement & value creation / by: (Language materials, printed)

顧客與營銷人員激勵 by: (Language materials, printed)

大客戶營銷四大寶典 by: (Language materials, printed)

服務外包客戶關係管理 by: (Language materials, printed)

客戶關係管理 by: (Language materials, printed)

客戶開發行動手冊 by: (Language materials, printed)

一句話搞定客戶簽大單 by: (Language materials, printed)

客戶關係管理 by: (Language materials, printed)

客戶關係管理經典案例及精解 by: (Language materials, printed)

客戶關係管理 by: (Language materials, printed)

客戶抱怨手冊 by: (Language materials, printed)

顧客3.0 = 人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service / by: (Language materials, printed)

創造顧客成功之道 = 超越顧客期待之創新與實踐 / by: (Language materials, printed)

行家這樣做好服務 by: (Language materials, printed)

運用顧客關係管理於社區整合性健康篩檢服務-以中部某區域教學醫院為例 = = Using Customer Relationship Management to Integrate Health Screening Service in Community at a Central Regional Hospital / by: (Language materials, printed)

顧客服務管理 by: (Language materials, printed)

客戶關係管理 = 一個整體方案 / by: (Language materials, printed)

服務行銷管理 = 服務業經營的關鍵 = Service marketing management : the key of service sector operation / by: (Language materials, printed)

王牌業務員的促銷勝經, 21招教你賣到缺貨 = 超級銷售王這樣做, 年薪破千萬! / by: (Language materials, printed)

一張問卷讓新客變熟客 = 用改良式「諮詢問卷」, 讓回客率達到85%、業績爆增10倍的驚人效果 / by: (Language materials, printed)

王牌業務員的促銷勝經, 21招教你賣到缺貨 = 超級銷售王這樣做, 年薪破千萬! / by: (Language materials, printed)

一張問卷讓新客變熟客 : = 用改良式「諮詢問卷」, 讓回客率達到85%、業績爆增10倍的驚人效果 / by: (Language materials, printed)

為什麼他賣的比我好? : = 金牌銷售教練, 教你如何業績翻倍賺! / by: (Language materials, printed)

直播正夯, 不可忽視的粉絲力量 = = Fan power : : 小眾顧客帶來龐大獲利 / by: (Language materials, printed)

空中老爺暴走服務 : = 翻轉人我界限,形塑更有價值的職業生涯 / by: (Language materials, printed)

服務的秘密 by: (Language materials, printed)

別害怕客戶提出問題 = 學喬.吉拉德化銷售危機為成交訂單 / by: (Language materials, printed)

我是賣場銷售王 = 零售業績倍速成長術 / by: (Language materials, printed)

經營客戶 = Operate customer / by: (Language materials, printed)

一張問卷讓新客變熟客 = 用改良式「諮詢問卷」,讓回客率達到85%.業績爆增10倍的驚人效果 / by: (Language materials, printed)

客戶關係管理 / by: (Language materials, printed)

為什麼客戶會買單 : = 好的專業不用賣!讓顧客自己捧錢上門的7個秘密 / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

99％頂尖業務都在用的猜拳提問法 / by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 結合叡揚資訊Vital CRM國際專業認證 / by: (Language materials, printed)

客訴管理 = 讓你氣到內傷的客訴, 這樣做都能迎刃而解 / by: (Language materials, printed)

服務行銷學 by: (Language materials, printed)

一張問卷讓新客變熟客 = 用改良式「諮詢問卷」, 讓回客率達到85%、業績爆增10倍的驚人效果 / by: (Language materials, printed)

客戶關係管理 by: (Language materials, printed)

讓訂閱飆升.引爆商機的圈粉法則 : = 流量世代, 競爭力來自圈粉力 / by: (Language materials, printed)

客戶關係管理 by: (Language materials, printed)

絕對續訂! : = 訂閱經濟最關鍵的獲客.養客.留客術 / by: (Language materials, printed)

解構顧客價值鏈 : = 拆解消費者決策流程發現商機切入點, 用需求驅動設計新商業模式 / by: (Language materials, printed)

客訴商機 : = 客訴處理之神集結 100業種.5000案例, 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

雪球心法 : = 引爆銷售的複利效應, 波士頓顧問公司.安泰保險等財星500大企業都在用 / by: (Language materials, printed)

顧客關係管理 : = 創造關係價值 = Customer relationship : management to create relationship value / by: (Language materials, printed)

客戶經理 = 銀行企金的靈魂 / by: (Language materials, printed)

B2B業務關鍵客戶經營地圖 : = 一張A4紙, 五大關鍵思考, 客戶從此不亂殺價不砍單, 搶著跟你做生意 / by: (Language materials, printed)

讓訂閱制更長久的超級會員經濟 : = 扭轉一次性銷售困境, 打造永久鎖住顧客的頂尖商業模式 / by: (Language materials, printed)

訂閱時代 : = 5大集客獲利策略, 直搗行銷核心的經營革命 = Business logic and marketing basics in the subcription era / by: (Language materials, printed)

讓大眾小眾都買單的單一顧客分析法 / by: (Language materials, printed)

客訴商機 = 客訴處理之神集結100業種、5000案例 : 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

客訴管理 : = 讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

奧客退散! : = 絕不說「我們會負責」、不輕易理賠......勇敢拒絕不當要求, 這樣處理客訴, 生意才會做更大 / by: (Language materials, printed)

常客行銷 : = 消費者為何再次購買?銷售如何持續不斷? / by: (Language materials, printed)

實體店求生手冊 / by: (Language materials, printed)

業績千萬4連霸的制勝筆記 = 頂尖房仲何勝緯的銷售價值學 / by: (Language materials, printed)

奧客心理學 = 對付顧客這種生物,請灌他一碗行銷迷湯 / by: (Language materials, printed)

跳脫建構陷阱 : = 產品管理如何有效創造價值 / by: (Language materials, printed)

奧客退散! = 絕不說「我們會負責」.不輕易理賠......勇敢拒絕不當要求,這樣處理客訴,生意才會做更大 / by: (Language materials, printed)

銷售洗腦 : = 「謝了!我只是看看」當顧客這麼說, 你要怎麼辦?輕鬆帶著顧客順利成交的業務魔法 / by: (Language materials, printed)

私人銀行與高資產顧問的第一本書.. 高資產顧問篇 by: (Language materials, printed)

私人銀行與高資產顧問的第一本書.. 私人銀行基礎篇 by: (Language materials, printed)

服務業行銷與管理 = 品質提升與價值創造 = Services marketing and management : quality enhancement & value creation / by: (Language materials, printed)

用數據讓客人買不停 : = Google策略長教你解讀數據, 善用對話打造長久顧客關係 / by: (Language materials, printed)

行銷領導力修練 : = 如何更上一層樓?如何創造行銷最大價值? / by: (Language materials, printed)

剛剛好的款待 : = 米其林服務心法 X 數位場景行銷 X 沉浸式體驗, 在線上線下持續創造價值的服務一點訣 / by: (Language materials, printed)

流量密碼 = 流量致富時代, 引爆巨大流量的20個贏利思維, 在任何平台都有效! / by: (Language materials, printed)

訂閱時代 = 5大集客獲利策略, 直搗行銷核心的經營革命 = Business logic and marketing basics in the subcription era / by: (Language materials, printed)

顧客關係管理 = = Customer relationship management / by: (Language materials, printed)

他打卡,你賺錢 DUP_1 = 用foursquare玩行銷、交朋友 / by: (Language materials, printed)

客訴應對的100條法則 : = 讓客人轉怒為笑的必勝技巧 / by: (Language materials, printed)

體驗經濟時代 = 如何設計體驗, 抓住顧客的時間.注意力和金錢 / by: (Language materials, printed)

客戶中心策略 : = 經營最重要的是盯住客戶、掌握客戶、讓客戶願意一再買單 / by: (Language materials, printed)

客訴管理 : = 讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

推銷在顧客說不時開始 by: (Language materials, printed)

2040數位行銷圈客法則 = 用全新行銷4P與顧客建立連結, 讓商品熱賣又長銷 / by: (Language materials, printed)

客訴應對的100條法則 = 讓客人轉怒為笑的必勝技巧 / by: (Language materials, printed)

內容電力公司 : = 用好內容玩出大事業 / by: (Language materials, printed)

一人業務的最強集客術 = 一人公司.一人業務,或老闆沒給預算的一人行銷必讀寶典,四步驟讓「潛在顧客」想買時第一個找你 / by: (Language materials, printed)

流量密碼 = 流量致富時代, 引爆巨大流量的20個贏利思維, 在任何平台都有效! / by: (Language materials, printed)