顧客關係管理

商業裸體革命 by: (Language materials, printed)

金蘋果銷售魔法 : 為產品找到一個成功故事 by: (Language materials, printed)

精實服務 : 生產、服務、消費端全面消除浪費, 創造獲利 by: (Language materials, printed)

顧客關係管理 : 導論與應用 by: (Language materials, printed)

顧客教你的10件事 : 充分滿足顧客需求 提昇品牌忠誠度 by: (Language materials, printed)

人性也有標準差 : 員工投入+ 顧客參與=企業獲利 by: (Language materials, printed)

顧客關係管理 = Principles of customer relationship management by: (Language materials, printed)

客戶策略完全成功手冊 : 不能不知的十大致命迷思與十大關鍵抉擇 by: (Language materials, printed)

顧客關係管理深度解析 = Customer Relationship Management Insight : 執行以客戶為中心的企業轉型策略 by: (Language materials, printed)

體驗經濟時代 = The Experience Economy : 消費是一個過程, 當過程結束後, 體驗的記憶將恆久存在。 by: (Language materials, printed)

通路創新革命 by: (Language materials, printed)

顧客關係管理 = Theory and Practice of Customer Relationship Management : 理論與實務 by: (Language materials, printed)

顧客服務管理 by: (Language materials, printed)

危機終結一點通 by: (Language materials, printed)

顧客銀行 = Customers Are Your Valuable Resources : 這世上有80 by: (Language materials, printed)

顧客就是上帝 = Customers are god by: (Language materials, printed)

顧客服務管理 : CRM實戰理論與實務 by: (Language materials, printed)

班加羅爾之虎 : 印度科技新銳威普羅如何改寫全球競爭法則 by: (Language materials, printed)

留住顧客的250個方法 = 250 ways keep customers coming back by: (Language materials, printed)

商業書信系列客服信函 by: (Language materials, printed)

價值連城 : 師法全球頂尖企業、打贏市場領導權之戰 by: (Language materials, printed)

企業獲利之顧客觀點 : 創造雙贏的顧客價值管理 by: (Language materials, printed)

預見未來 : 善用預測力,創造企業的競爭優勢 by: (Language materials, printed)

用愛經營顧客 by: (Language materials, printed)

消失吧!奧客 : 打通客服關節60招 by: (Language materials, printed)

感動服務 : 用心服務創造雙贏的幸福 by: (Language materials, printed)

魅力滿分 : 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧 by: (Language materials, printed)

好口碑,大訂單 : 建立口耳相傳的銷售網絡,拓展潛在客源的四大獲利策略 by: (Language materials, printed)

換上顧客的腦袋 : 洞悉消費者行為模式,締造銷售新佳績 by: (Language materials, printed)

用心成交 : 提升說服力與人際關係技巧的成功銷售心法 by: (Language materials, printed)

普哈拉的創新法則 by: (Language materials, printed)

顧客滿意百分百 by: (Language materials, printed)

再貴也能賣到翻! : 提高客單價的黃金法則 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

顧客服務管理 = Customer Relationship Management : CRM實戰理論與實務 by: (Language materials, printed)

危機終結Trust me by: (Language materials, printed)

CRM客戶關係管理理論、設計與應用實務 by: (Language materials, printed)

老闆, 我把冰淇淋變現金囉! : 品質是業績的關鍵 by: (Language materials, printed)

服務決定價格 by: (Language materials, printed)

服務業的行銷妙招 = 250 Marketing Tips of Retailing : 商場致勝秘笈250招 by: (Language materials, printed)

顧客關係管理 = CRM & Data mining : 思維與技術 by: (Language materials, printed)

普哈拉的創新法則 by: (Language materials, printed)

搶到訂單的情報術 : 客戶不說的，你也知道─業務的終極王道 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

業務大王 : 什麼都能賣 by: (Language materials, printed)

顧客關係管理深度解析 : 執行CRM的十四個關鍵議題 by: (Language materials, printed)

抱怨是金 = Winning in the service : 處理顧客抱怨的80個優質典範 by: (Language materials, printed)

你就是品牌 = Branding yourself : 用服務打造你的品牌 by: (Language materials, printed)

行銷,從說故事開始 by: (Language materials, printed)

經營不求人 : 顧客永遠第一 by: (Language materials, printed)

讓顧客感動的服務 by: (Language materials, printed)

客訴處理零缺點 by: (Language materials, printed)

顧客關係管理深度解析. 第二輯 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management : 亞太案例⋅本土思維 by: (Language materials, printed)

服務贏家 = Service Winner : 建構系統化的服務競爭力 by: (Language materials, printed)

效率客服 : 客服中心的程序規劃 by: (Language materials, printed)

顧客滿意So easy by: (Language materials, printed)

報僮瑞恩 : 巴菲特讚不絕口的29個商業管理祕技 by: (Language materials, printed)

蓋出你的秒殺商城 by: (Language materials, printed)

服務行銷與管理 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

星巴克 : 比咖啡更重要的事 by: (Language materials, printed)

客戶經理 : 銀行企金的靈魂 by: (Language materials, printed)

用一張A4問卷賺大錢 : 讓傳單.DM.網頁打動人心的神奇技巧! by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

服務競爭優勢 = Service competitive advantages : 探索永續經營的奧秘 by: (Electronic resources)

顧客滿意經營的六大觀點 = Viewpoints of customer satisfaction : 衛南陽談顧客滿意 by: (Electronic resources)

客訴我不怕! : 掌握應對訣竅 解決問題最巧 by: (Language materials, printed)

業務A咖就是你 = Cross-cultural sales professionals : 規劃國際職涯的第一本書 by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

服務業行銷 = Services marketing by: (Language materials, printed)

客戶開發技巧7堂課 : 業務新手變達人 by: (Language materials, printed)

服務力 = The power of service quality : 看不見的商品,蘊藏無價的商機; cannot see commodity, hidden priceless opportunity by: (Language materials, printed)

擁抱初衷 : 忍不住說WOW的感動服務方程式 by: (Language materials, printed)

弘兼憲史客訴處理入門 by: (Language materials, printed)

零距離行銷 : 客製型服務新思維 by: (Language materials, printed)

顧客關係管理 : 整合觀點與創新思維 by: (Language materials, printed)

Google Analytics網頁分析 : 了解您的網站訪客 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

店員工作規範 by: (Language materials, printed)

行銷就是搞怪 = Marketing : 誰說賣東西不需要創意 by: (Language materials, printed)

客戶抱怨處理手冊 by: (Language materials, printed)