Consumer satisfaction.
Overview
| Works: | 39 works in 24 publications in 24 languages | |
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Titles
Service-ability : = create a customer centric culture and gain competitive advantage /
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Buying styles = simple lessons in selling the way your customer buys /
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The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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雲林縣東區有線電視顧客滿意度之研究 = = A Study of Cable TV Subscriber’s Satisfaction in Eastern Yunlin Area /
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The marking enterprise = business success and societal embedding /
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User unfriendly = consumer struggles with personal technologies, fromclocks and sewing machines to cars and computers /
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Developing churn models using data mining techniques and social network analysis /
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The perception of quality = mapping product and service quality to consumer perceptions /
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Empowering brands with customer integration = classification, benefits and success factors /
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The influence of culture and personality on customer satisfaction = an empirical analysis across countries /
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Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
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The lean product playbook = how to innovate with minimum viable products and rapid customer feedback /
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Service-Ability = create a customer centric culture and achieve competitive advantage /
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From voices to results : = voice of customer questions, tools, and analysis : proven techniques for understanding and engaging with your customers /
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Parametric and nonparametric statistics for sample surveys and customer satisfaction data
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The lean product playbook : = how to innovate with minimum viable products and rapid customer feedback /
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Building brand experiences : = a practical guide to retaining brand relevance /
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The satisfaction of change = how knowledge and innovation overcome loyalty in decision-making processes /
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Customer experience design book : = simplest way to understand the fundamentals of customer experience in the digital age : helps in getting international CCXP certification includes 100 practice questions /
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Building brand experiences : = a practical guide to retaining brand relevance /
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Corporate brand design : = developing and managing brand identity /
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Sell the brand first = how to sell your brand and create lasting customer loyalty /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Sustainable consumption experience and business models in the modern world
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Customer-centric innovation in finance : = leveraging human insights to drive product innovation in the digital age /
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Measuring consumer behavior in hospitality for enhanced decision making
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Adapting to evolving consumer experiences in hospitality and tourism
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