Services.
Overview
| Works: | 164 works in 41 publications in 41 languages | |
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Titles
Data quality management in the data age = excellence in data quality for enhanced digital economic growth /
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Embracing sustainability management through excellence in services = selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023 /
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Innovative priority mechanisms in service operations = theory and applications /
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Smart service innovation = an ecosystem perspective on organization, design, and assessment /
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IEIS 2022 = proceedings of 9th International Conference on Industrial Economics System and Industrial Security Engineering /
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Creating a Customer Experience-Centric Startup = A Step-by-Step Framework /
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LISS 2021 = Proceedings of the 11th International Conference on Logistics, Informatics and Service Sciences /
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A New Approach to Resilient Hospitality Management = Lessons and Insights from Kyoto, Japan /
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Smart Services Summit = Smart Services Supporting the New Normal /
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Service Design Practices for Healthcare Innovation = Paradigms, Principles, Prospects /
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Digitalisation in Mobility Service Industry = A Survey-based Expert Analysis /
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Smart Services = Band 3: Kundenperspektive – Mitarbeiterperspektive – Rechtsperspektive /
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Smart Services = Band 2: Geschäftsmodelle – Erlösmodelle – Kooperationsmodelle /
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Modern Industrial Services = A Cookbook for Design, Delivery, and Management /
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City, Society, and Digital Transformation = Proceedings of the 2022 INFORMS International Conference on Service Science /
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Digitalisierung von industriellen Dienstleistungen = Wie Servitization das Service-Business voranbringt /
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The New Professional Service Firm = How Consultants, Accountants, and Lawyers Need to Reinvent Themselves /
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Managing Sustainability = Perspectives From Retailing and Services /
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Healthcare Operations Management = A Holistic Care Chain Perspective /
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Umgangsformen für perfekte Gastgeber in Hotellerie, Gastronomie und Tourismus = Was Gäste wünschen /
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Transformational Collaborative Outcomes Management = Managing the Business of Personal Change /
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AI and Analytics for Smart Cities and Service Systems = Proceedings of the 2021 INFORMS International Conference on Service Science /
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Human Resource Design = Steering Human-centered Innovation within Organisations /
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Künstliche Intelligenz im Dienstleistungsmanagement = Band 1: Geschäftsmodelle – Serviceinnovationen – Implementierung /
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Supply Chain Management in Manufacturing and Service Systems = Advanced Analytics for Smarter Decisions /
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Serviceroboter = Digitalisierung von Dienstleistungen aus Kunden-, Mitarbeiter- und Managementperspektive /
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Understanding Knowledge-Intensive Business Services = Identification, Systematization, and Characterization of Knowledge Flows /
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Managing Industrial Services = From Basics to the Emergence of Smart and Remote Services /
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The Future of Service Post-COVID-19 Pandemic, Volume 2 = Transformation of Services Marketing /
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The Future of Service Post-COVID-19 Pandemic, Volume 1 = Rapid Adoption of Digital Service Technology /
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Service Excellence in Tourism and Hospitality = Insights from Asia /
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Service Excellence for Sustainability = Lessons from Malaysia, Japan, and Taiwan /
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Mobility-as-a-Service = The Convergence of Automotive and Mobility Industries /
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Automatisierung und Personalisierung von Dienstleistungen = Konzepte – Kundeninteraktionen – Geschäftsmodelle /
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Total Revenue Management (TRM) = Case Studies, Best Practices and Industry Insights /
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Automatisierung und Personalisierung von Dienstleistungen = Methoden – Potenziale – Einsatzfelder /
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Information and Communication Technologies in Tourism 2020 = Proceedings of the International Conference in Surrey, United Kingdom, January 08–10, 2020 /
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Lean Management and Kaizen = Fundamentals from Cases and Examples in Operations and Supply Chain Management /
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Perspektiven des Dienstleistungsmanagements = Aus Sicht von Forschung und Praxis /
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Crafting and Shaping Knowledge Worker Services in the Information Economy
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Modern Facility and Workplace Management = Processes, Implementation and Digitalisation /
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Qualitätsmanagement für Dienstleistungen = Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen – Konzepte – Methoden /
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Service Engineering for Gastronomic Sciences = An Interdisciplinary Approach for Food Study /
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Servitization of Industrial Enterprises through Acquisitions = A Success Story /
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Governing metropolitan transport = institutional solutions for policy problems /
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Boundary spanning elements and the marketing function in organizations = concepts and empirical studies /
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Service industry databook = understanding and analyzing sector specific data across 15 nations /
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Innovative advisory services in the virtual world = an empowerment perspective /
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Sustainability through service = perspectives, concepts and examples /
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Information and communication technologies in tourism 2015 = proceedings of the international conference in Lugano, Switzerland, February 3-6, 2015 /
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Exploring services science = 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015 : proceedings /
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The development of service economy = a general trend of the changing economy in China /
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Information and communication technologies in tourism 2016 = proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016 /
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Cruise business development = safety, product design and human capital /
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Fashion brand internationalization = opportunities and challenges /
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Service innovation = novel ways of creating value in actor systems /
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Instructor's manual for strategic marketing cases in emerging markets = a companion volume /
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Cross-cultural personal selling = agents' competences in international personal selling of services /
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Electric vehicle sharing services for smarter cities = the Green Move project for Milan: from service design to technology deployment /
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Contemporary management and science issues in the halal industry = proceedings of the International Malaysia Halal Conference (IMHALAL) /
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eDemocracy & eGovernment = stages of a democratic knowledge society /
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How to get things right = a guide to finding and fixing service delivery problems /
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Competitiveness creation and maintenance in the postal services industry = a Lithuanian case study /
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Services marketing cases in emerging markets = an Asian perspective /
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Service business model innovation in healthcare and hospital management = models, strategies, tools /
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Information and Communication Technologies in Tourism 2017 = Proceedings of the International Conference in Rome, Italy, January 24-26, 2017 /
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SoLoMo - Always-on im Handel = Die soziale, lokale und mobile Zukunft des Shopping /
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Service Design = Mit der Quadromo-Methode von der Idee zum Konzept /
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Interaktive Wertschöpfung durch Dienstleistungen = Strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken. Forum Dienstleistungsmanagement /
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Boundary Spanning Elements and the Marketing Function in Organizations = Concepts and Empirical Studies /
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Running across Europe = The Rise and Size of one of the Largest Sport Markets /
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Service Industry Databook = Understanding and Analyzing Sector Specific Data Across 15 Nations /
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Exploring Services Science = 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings /
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Complaint Management and Channel Choice = An Analysis of Customer Perceptions /
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Information and Communication Technologies in Tourism 2015 = Proceedings of the International Conference in Lugano, Switzerland, February 3 - 6, 2015 /
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Governing Metropolitan Transport = Institutional Solutions for Policy Problems /
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Sustainability through Service = Perspectives, Concepts and Examples /
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Zur Entgeltregulierung der Wirtschaftsprüfer und vereidigten Buchprüfer
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Servicetransformation = Entwicklung vom Produktanbieter zum Dienstleistungsunternehmen. Forum Dienstleistungsmanagement /
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Fashion Brand Internationalization = Opportunities and Challenges /
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Geprüfte Schutz- und Sicherheitskraft (IHK) = Lehrbuch für Prüfung und Praxis /
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Cruise Business Development = Safety, Product Design and Human Capital /
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Qualitätsmanagement für Dienstleistungen = Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen – Konzepte – Methoden /
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The Development of Service Economy = A General Trend of the Changing Economy in China /
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Sachkunde im Bewachungsgewerbe (IHK) = Lehrbuch für Prüfung und Praxis /
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Information and Communication Technologies in Tourism 2016 = Proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016 /
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Service Innovation = Novel Ways of Creating Value in Actor Systems /
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Wirkungsorientiertes Investieren in Deutschland – Anlagebereitschaft, Erfordernisse und Potenzial hochvermögender deutscher Investoren = Eine Analyse der Bedürfnisstrukturen hochvermögender Anleger im Kontext der Behavioral Finance /
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Service Engineering = Von Dienstleistungen zu digitalen Service-Systemen /
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Service Business Development = Band 2. Methoden – Erlösmodelle – Marketinginstrumente /
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Service Business Development = Strategien – Innovationen – Geschäftsmodelle. Band 1 /
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Geprüfte Schutz- und Sicherheitskraft (IHK) = Lehrbuch für Prüfung und Praxis /
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Designing Better Services = A Strategic Approach from Design to Evaluation /
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Publicly Funded Transport Research in the P. R. China, Japan, and Korea = Policies, Governance and Prospects for Cooperation with the Outside World /
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Information and Communication Technologies in Tourism 2018 = Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018 /
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Digital Transformation of the Consulting Industry = Extending the Traditional Delivery Model /
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Sachkunde im Bewachungsgewerbe (IHK) - Übungsbuch = 250 Fragen mit Antworten und 10 Übungsfälle mit Lösungen /
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Advances in The Human Side of Service Engineering = Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA /
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Models, Methods and Tools for Product Service Design = The Manutelligence Project /
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Contemporary Management and Science Issues in the Halal Industry = Proceedings of the International Malaysia Halal Conference (IMHALAL) /
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Handbuch Dienstleistungsmarketing = Planung - Umsetzung - Kontrolle /
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Future Telco = Successful Positioning of Network Operators in the Digital Age /
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Geprüfte Schutz- und Sicherheitskraft (IHK) = Lehrbuch für Prüfung und Praxis /
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Economic Value and Revenue Management Systems = An Integrated Business Management Model /
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Advances in Consulting Research = Recent Findings and Practical Cases /
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Kooperative Dienstleistungen = Spannungsfelder zwischen Service Cooperation und Service Coopetition /
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Sachkunde im Bewachungsgewerbe (IHK) = Lehrbuch für Prüfung und Praxis /
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Information and Communication Technologies in Tourism 2019 = Proceedings of the International Conference in Nicosia, Cyprus, January 30–February 1, 2019 /
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How to Get Things Right = A Guide to Finding and Fixing Service Delivery Problems /
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Sachkunde im Bewachungsgewerbe (IHK) - Übungsbuch = 250 Fragen mit Antworten und 10 Übungsfälle mit Lösungen /
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Künstliche Intelligenz verstehen = Grundlagen – Use-Cases – unternehmenseigene KI-Journey /
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Qualitätsmanagement für Dienstleistungen = Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen – Konzepte – Methoden /
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eDemocracy & eGovernment = Stages of a Democratic Knowledge Society /
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Service Design and Service Thinking in Healthcare and Hospital Management = Theory, Concepts, Practice /
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The Study of Food, Tourism, Hospitality and Events = 21st-Century Approaches /
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Intercultural Service Encounters = Cross-cultural Interactions and Service Quality /
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The Design Imperative = The Art and Science of Design Management /
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Designing Service Machines = Translating Principles of System Science to Service Design /
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