Services.

Smart Services = Band 1: Konzepte – Methoden – Prozesse / by: (Language materials, printed)

Smart Services = Band 2: Geschäftsmodelle – Erlösmodelle – Kooperationsmodelle / by: (Language materials, printed)

Modern Industrial Services = A Cookbook for Design, Delivery, and Management / by: (Language materials, printed)

City, Society, and Digital Transformation = Proceedings of the 2022 INFORMS International Conference on Service Science / by: (Language materials, printed)

Digitalisierung von industriellen Dienstleistungen = Wie Servitization das Service-Business voranbringt / by: (Language materials, printed)

The New Professional Service Firm = How Consultants, Accountants, and Lawyers Need to Reinvent Themselves / by: (Language materials, printed)

Efficiency and Growth of Ethiopian Air Transport Industry by: (Language materials, printed)

Managing Sustainability = Perspectives From Retailing and Services / by: (Language materials, printed)

Healthcare Operations Management = A Holistic Care Chain Perspective / by: (Language materials, printed)

Dienstleistungsmanagement = Grundlagen – Konzepte – Instrumente / by: (Language materials, printed)

Umgangsformen für perfekte Gastgeber in Hotellerie, Gastronomie und Tourismus = Was Gäste wünschen / by: (Language materials, printed)

Transformational Collaborative Outcomes Management = Managing the Business of Personal Change / by: (Language materials, printed)

Future of Tourism in Asia by: (Language materials, printed)

AI and Analytics for Smart Cities and Service Systems = Proceedings of the 2021 INFORMS International Conference on Service Science / by: (Language materials, printed)

Human Resource Design = Steering Human-centered Innovation within Organisations / by: (Language materials, printed)

Künstliche Intelligenz im Dienstleistungsmanagement = Band 1: Geschäftsmodelle – Serviceinnovationen – Implementierung / by: (Language materials, printed)

Supply Chain Management in Manufacturing and Service Systems = Advanced Analytics for Smarter Decisions / by: (Language materials, printed)

Serviceroboter = Digitalisierung von Dienstleistungen aus Kunden-, Mitarbeiter- und Managementperspektive / by: (Language materials, printed)

Understanding Knowledge-Intensive Business Services = Identification, Systematization, and Characterization of Knowledge Flows / by: (Language materials, printed)

Managing Industrial Services = From Basics to the Emergence of Smart and Remote Services / by: (Language materials, printed)

The Future of Service Post-COVID-19 Pandemic, Volume 2 = Transformation of Services Marketing / by: (Language materials, printed)

The Future of Service Post-COVID-19 Pandemic, Volume 1 = Rapid Adoption of Digital Service Technology / by: (Language materials, printed)

Service Excellence in Tourism and Hospitality = Insights from Asia / by: (Language materials, printed)

Handbook of Systems Sciences by: (Language materials, printed)

Service Excellence for Sustainability = Lessons from Malaysia, Japan, and Taiwan / by: (Language materials, printed)

Service Design Capabilities by: (Language materials, printed)

Roadmapping Future = Technologies, Products and Services / by: (Language materials, printed)

Mobility-as-a-Service = The Convergence of Automotive and Mobility Industries / by: (Language materials, printed)

Automatisierung und Personalisierung von Dienstleistungen = Konzepte – Kundeninteraktionen – Geschäftsmodelle / by: (Language materials, printed)

Service Management = Theory and Practice / by: (Language materials, printed)

Handbook of Systems Sciences by: (Language materials, printed)

Total Revenue Management (TRM) = Case Studies, Best Practices and Industry Insights / by: (Language materials, printed)

Automatisierung und Personalisierung von Dienstleistungen = Methoden – Potenziale – Einsatzfelder / by: (Language materials, printed)

Voice-Marketing = Der Siegeszug der digitalen Assistenten / by: (Language materials, printed)

Information and Communication Technologies in Tourism 2020 = Proceedings of the International Conference in Surrey, United Kingdom, January 08–10, 2020 / by: (Language materials, printed)

Handbook of e-Tourism by: (Language materials, printed)

Lean Management and Kaizen = Fundamentals from Cases and Examples in Operations and Supply Chain Management / by: (Language materials, printed)

Perspektiven des Dienstleistungsmanagements = Aus Sicht von Forschung und Praxis / by: (Language materials, printed)

Crafting and Shaping Knowledge Worker Services in the Information Economy by: (Language materials, printed)

Modern Facility and Workplace Management = Processes, Implementation and Digitalisation / by: (Language materials, printed)

Qualitätsmanagement für Dienstleistungen = Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen – Konzepte – Methoden / by: (Language materials, printed)

Service Engineering for Gastronomic Sciences = An Interdisciplinary Approach for Food Study / by: (Language materials, printed)

Dienstleistungsmanagement = Grundlagen – Konzepte – Instrumente / by: (Language materials, printed)

Services Marketing Issues in Emerging Economies by: (Language materials, printed)

Servitization of Industrial Enterprises through Acquisitions = A Success Story / by: (Language materials, printed)

Governing metropolitan transport = institutional solutions for policy problems / by: (Language materials, printed)

Boundary spanning elements and the marketing function in organizations = concepts and empirical studies / by: (Language materials, printed)

Service industry databook = understanding and analyzing sector specific data across 15 nations / by: (Language materials, printed)

TA-Q-BIN = service excellence and innovation in urban logistics / by: (Language materials, printed)

Innovative advisory services in the virtual world = an empowerment perspective / by: (Language materials, printed)

Developing and evaluating a cloud service relationship theory by: (Language materials, printed)

India-Pakistan trade = strengthening economic relations / by: (Language materials, printed)

Sustainability through service = perspectives, concepts and examples / by: (Language materials, printed)

Information and communication technologies in tourism 2015 = proceedings of the international conference in Lugano, Switzerland, February 3-6, 2015 / by: (Language materials, printed)

Exploring services science = 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015 : proceedings / by: (Language materials, printed)

Managing humanitarian logistics by: (Language materials, printed)

The development of service economy = a general trend of the changing economy in China / by: (Language materials, printed)

Manufacturing servitization in the Asia-Pacific by: (Language materials, printed)

Information and communication technologies in tourism 2016 = proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016 / by: (Language materials, printed)

Digital insurance = business innovation in the post-crisis era / by: (Language materials, printed)

Cruise business development = safety, product design and human capital / by: (Language materials, printed)

Global perspectives on service science: Japan by: (Language materials, printed)

Fashion brand internationalization = opportunities and challenges / by: (Language materials, printed)

Service innovation = novel ways of creating value in actor systems / by: (Language materials, printed)

Open digital innovation = a contest driven approach / by: (Language materials, printed)

Strategic marketing cases in emerging markets by: (Language materials, printed)

Instructor's manual for strategic marketing cases in emerging markets = a companion volume / by: (Language materials, printed)

Cross-cultural personal selling = agents' competences in international personal selling of services / by: (Language materials, printed)

Electric vehicle sharing services for smarter cities = the Green Move project for Milan: from service design to technology deployment / by: (Language materials, printed)

Multidisciplinary Design of Sharing Services by: (Language materials, printed)

Hello! = and every little thing that matters / by: (Language materials, printed)

Contemporary management and science issues in the halal industry = proceedings of the International Malaysia Halal Conference (IMHALAL) / by: (Language materials, printed)

eDemocracy & eGovernment = stages of a democratic knowledge society / by: (Language materials, printed)

How to get things right = a guide to finding and fixing service delivery problems / by: (Language materials, printed)

Competitiveness creation and maintenance in the postal services industry = a Lithuanian case study / by: (Language materials, printed)

Services marketing cases in emerging markets = an Asian perspective / by: (Language materials, printed)

Service business model innovation in healthcare and hospital management = models, strategies, tools / by: (Language materials, printed)

Information and Communication Technologies in Tourism 2017 = Proceedings of the International Conference in Rome, Italy, January 24-26, 2017 / by: (Language materials, printed)

SoLoMo - Always-on im Handel = Die soziale, lokale und mobile Zukunft des Shopping / by: (Language materials, printed)

Service Design = Mit der Quadromo-Methode von der Idee zum Konzept / by: (Language materials, printed)

Interaktive Wertschöpfung durch Dienstleistungen = Strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken. Forum Dienstleistungsmanagement / by: (Language materials, printed)

Boundary Spanning Elements and the Marketing Function in Organizations = Concepts and Empirical Studies / by: (Language materials, printed)

Running across Europe = The Rise and Size of one of the Largest Sport Markets / by: (Language materials, printed)

Service Industry Databook = Understanding and Analyzing Sector Specific Data Across 15 Nations / by: (Language materials, printed)

TA-Q-BIN = Service Excellence and Innovation in Urban Logistics / by: (Language materials, printed)

Exploring Services Science = 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings / by: (Language materials, printed)

Complaint Management and Channel Choice = An Analysis of Customer Perceptions / by: (Language materials, printed)

Dienstleistungsmanagement = Grundlagen – Konzepte – Instrumente / by: (Language materials, printed)

Developing and Evaluating a Cloud Service Relationship Theory by: (Language materials, printed)

India-Pakistan Trade = Strengthening Economic Relations / by: (Language materials, printed)

Information and Communication Technologies in Tourism 2015 = Proceedings of the International Conference in Lugano, Switzerland, February 3 - 6, 2015 / by: (Language materials, printed)

Governing Metropolitan Transport = Institutional Solutions for Policy Problems / by: (Language materials, printed)

Sustainability through Service = Perspectives, Concepts and Examples / by: (Language materials, printed)

Dienstleistungsmarketing = Grundlagen - Konzepte - Methoden / by: (Language materials, printed)

Zur Entgeltregulierung der Wirtschaftsprüfer und vereidigten Buchprüfer by: (Language materials, printed)

Digital Insurance = Business Innovation in the Post-Crisis Era / by: (Language materials, printed)

Servicetransformation = Entwicklung vom Produktanbieter zum Dienstleistungsunternehmen. Forum Dienstleistungsmanagement / by: (Language materials, printed)

Fashion Brand Internationalization = Opportunities and Challenges / by: (Language materials, printed)

Geprüfte Schutz- und Sicherheitskraft (IHK) = Lehrbuch für Prüfung und Praxis / by: (Language materials, printed)

Cruise Business Development = Safety, Product Design and Human Capital / by: (Language materials, printed)

Managing Humanitarian Logistics by: (Language materials, printed)

Global Perspectives on Service Science: Japan by: (Language materials, printed)

Hello! = And Every Little Thing That Matters / by: (Language materials, printed)

IT-Betrieb = Management und Betrieb der IT in Unternehmen / by: (Language materials, printed)

Qualitätsmanagement für Dienstleistungen = Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen – Konzepte – Methoden / by: (Language materials, printed)

The Development of Service Economy = A General Trend of the Changing Economy in China / by: (Language materials, printed)

Sachkunde im Bewachungsgewerbe (IHK) = Lehrbuch für Prüfung und Praxis / by: (Language materials, printed)

Multi-Channel im stationären Einzelhandel = Ein Überblick / by: (Language materials, printed)

Skalierte Jahresabschlussprüfung by: (Language materials, printed)

Manufacturing Servitization in the Asia-Pacific by: (Language materials, printed)

Information and Communication Technologies in Tourism 2016 = Proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016 / by: (Language materials, printed)

Service Innovation = Novel Ways of Creating Value in Actor Systems / by: (Language materials, printed)

Wirkungsorientiertes Investieren in Deutschland – Anlagebereitschaft, Erfordernisse und Potenzial hochvermögender deutscher Investoren = Eine Analyse der Bedürfnisstrukturen hochvermögender Anleger im Kontext der Behavioral Finance / by: (Language materials, printed)

Multidisciplinary Design of Sharing Services by: (Language materials, printed)

Service Engineering = Von Dienstleistungen zu digitalen Service-Systemen / by: (Language materials, printed)

Dienstleistungsmarketing = Grundlagen - Konzepte - Methoden / by: (Language materials, printed)

Service Business Development = Band 2. Methoden – Erlösmodelle – Marketinginstrumente / by: (Language materials, printed)

Service Business Development = Strategien – Innovationen – Geschäftsmodelle. Band 1 / by: (Language materials, printed)

Geprüfte Schutz- und Sicherheitskraft (IHK) = Lehrbuch für Prüfung und Praxis / by: (Language materials, printed)

Designing Better Services = A Strategic Approach from Design to Evaluation / by: (Language materials, printed)

Publicly Funded Transport Research in the P. R. China, Japan, and Korea = Policies, Governance and Prospects for Cooperation with the Outside World / by: (Language materials, printed)

Information and Communication Technologies in Tourism 2018 = Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018 / by: (Language materials, printed)

Digital Transformation of the Consulting Industry = Extending the Traditional Delivery Model / by: (Language materials, printed)

Strategy in Airline Loyalty = Frequent Flyer Programs / by: (Language materials, printed)

Sachkunde im Bewachungsgewerbe (IHK) - Übungsbuch = 250 Fragen mit Antworten und 10 Übungsfälle mit Lösungen / by: (Language materials, printed)

Advances in The Human Side of Service Engineering = Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA / by: (Language materials, printed)

Models, Methods and Tools for Product Service Design = The Manutelligence Project / by: (Language materials, printed)

Contemporary Management and Science Issues in the Halal Industry = Proceedings of the International Malaysia Halal Conference (IMHALAL) / by: (Language materials, printed)

Handbuch Dienstleistungsmarketing = Planung - Umsetzung - Kontrolle / by: (Language materials, printed)

Future Telco = Successful Positioning of Network Operators in the Digital Age / by: (Language materials, printed)

Geprüfte Schutz- und Sicherheitskraft (IHK) = Lehrbuch für Prüfung und Praxis / by: (Language materials, printed)

Economic Value and Revenue Management Systems = An Integrated Business Management Model / by: (Language materials, printed)

Advances in Consulting Research = Recent Findings and Practical Cases / by: (Language materials, printed)

Kooperative Dienstleistungen = Spannungsfelder zwischen Service Cooperation und Service Coopetition / by: (Language materials, printed)

Sachkunde im Bewachungsgewerbe (IHK) = Lehrbuch für Prüfung und Praxis / by: (Language materials, printed)

Information and Communication Technologies in Tourism 2019 = Proceedings of the International Conference in Nicosia, Cyprus, January 30–February 1, 2019 / by: (Language materials, printed)

How to Get Things Right = A Guide to Finding and Fixing Service Delivery Problems / by: (Language materials, printed)

Sachkunde im Bewachungsgewerbe (IHK) - Übungsbuch = 250 Fragen mit Antworten und 10 Übungsfälle mit Lösungen / by: (Language materials, printed)

Künstliche Intelligenz verstehen = Grundlagen – Use-Cases – unternehmenseigene KI-Journey / by: (Language materials, printed)

Qualitätsmanagement für Dienstleistungen = Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen – Konzepte – Methoden / by: (Language materials, printed)

eDemocracy & eGovernment = Stages of a Democratic Knowledge Society / by: (Language materials, printed)

Service Design and Service Thinking in Healthcare and Hospital Management = Theory, Concepts, Practice / by: (Language materials, printed)

The Study of Food, Tourism, Hospitality and Events = 21st-Century Approaches / by: (Language materials, printed)

Intercultural Service Encounters = Cross-cultural Interactions and Service Quality / by: (Language materials, printed)

The Design Imperative = The Art and Science of Design Management / by: (Language materials, printed)

Customization-Oriented Design of Product-Service System by: (Language materials, printed)

Designing Service Machines = Translating Principles of System Science to Service Design / by: (Language materials, printed)