Customer services.
Overview
| Works: | 80 works in 35 publications in 35 languages | |
|---|---|---|
Titles
Award-winning customer service = 101 ways to guarantee great performance /
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IMC, the next generation = five steps for delivering value and measuring returns using marketing communication /
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Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Strategic customer planning = how to develop and implement a strategic account plan /
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Think human : = the customer experience revolution in the digital age /
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How you do-- what you do = create service excellence that wins clients for life /
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The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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Care packages for your customers = an idea a week to enhance customer service /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
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No forms, no spam, no cold calls : = the next generation of account-based sales and marketing /
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Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.
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Customer experience design book : = simplest way to understand the fundamentals of customer experience in the digital age : helps in getting international CCXP certification includes 100 practice questions /
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The customer experience book : = how to design, measure and improve customer experience in your business /
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Service Innovation = How to Go from Customer Needs to Breakthrough Services /
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Design like Apple : = seven principles for creating insanely great products, services, and experiences /
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Open services innovation : = rethinking your business to grow and compete in a new era /
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Selling luxury : = connect with affluent customers, create unique experiences through impeccable service, and close the sale /
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Service-ability : = create a customer centric culture and gain competitive advantage /
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@ your service : = how to attract new customers, increase sales, and grow your business using simple customer service techniques /
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Service innovation : = how to go from customer needs to breakthrough services /
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Expanding customer service as a profit center : = striving for excellence and competitive advantage /
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Powerful phrases for effective customer service : = over 700 ready-to-use phrases and scripts that really get results /
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Service failure : = the real reasons employees struggle with customer service and what you can do about it /
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Services marketing : = integrating customer focus across the firm /
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Services marketing : = integrating customer focus across the firm /
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Services marketing : = integrating customer focus across the firm /
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IMC, the next generation = five steps for delivering value and measuring financial returns /
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Service management and marketing : = customer management in service competition /
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Are your customers being served? = how to boost profits by delivering exceptional customer service /
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Business plans handbook. = a compilation of actual business plans developed by small businesses throughout North America /. Volume 10
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Award-winning customer service = 101 ways to guarantee great performance /
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Living supply chains : = how to mobilize the enterprise around delivering what your customers want /
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Flip the funnel = how to use existing customers to gain new ones /
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Beyond the familiar : = long-term growth through customer focus and innovation /
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Please every customer : = delivering stellar customer service across cultures /
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How you do-- what you do : = create service excellence that wins clients for life /
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The ownership quotient : = putting the service profit chain to work for unbeatable competitive advantage /
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High-tech, high-touch customer service : = inspire timeless loyalty in the demanding new world of social commerce /
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Implementation and integration of information systems in the service sector
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Customers at work = new perspectives on interactive service work /
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Handbook of research on demand-driven web services : = theory, technologies, and applications /
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Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
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Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
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The experience = the 5 principles of Disney service and relationship excellence /
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Design like Apple = seven principles for creating insanely great products, services, and experiences /
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Service-Ability = create a customer centric culture and achieve competitive advantage /
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You've been framed = how to reframe your wealth management business and renew client relationships /
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Customer-driven transformation : = how being design-led helps companies get the right services to market /
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