Customer services.
概要
| 作品: | 78 作品在 33 項出版品 33 種語言 | |
|---|---|---|
書目資訊
The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! /
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No forms, no spam, no cold calls : = the next generation of account-based sales and marketing /
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Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.
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The customer experience book : = how to design, measure and improve customer experience in your business /
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Design like Apple : = seven principles for creating insanely great products, services, and experiences /
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Open services innovation : = rethinking your business to grow and compete in a new era /
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Selling luxury : = connect with affluent customers, create unique experiences through impeccable service, and close the sale /
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Service-ability : = create a customer centric culture and gain competitive advantage /
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@ your service : = how to attract new customers, increase sales, and grow your business using simple customer service techniques /
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Expanding customer service as a profit center : = striving for excellence and competitive advantage /
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Powerful phrases for effective customer service : = over 700 ready-to-use phrases and scripts that really get results /
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Service failure : = the real reasons employees struggle with customer service and what you can do about it /
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IMC, the next generation = five steps for delivering value and measuring financial returns /
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Are your customers being served? = how to boost profits by delivering exceptional customer service /
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Business plans handbook. = a compilation of actual business plans developed by small businesses throughout North America /. Volume 10
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Living supply chains : = how to mobilize the enterprise around delivering what your customers want /
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How you do-- what you do : = create service excellence that wins clients for life /
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The ownership quotient : = putting the service profit chain to work for unbeatable competitive advantage /
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High-tech, high-touch customer service : = inspire timeless loyalty in the demanding new world of social commerce /
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Handbook of research on demand-driven web services : = theory, technologies, and applications /
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Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
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Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
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Design like Apple = seven principles for creating insanely great products, services, and experiences /
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Service-Ability = create a customer centric culture and achieve competitive advantage /
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You've been framed = how to reframe your wealth management business and renew client relationships /
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